Open to opportunities

Thanuja Senevirathe

@thanujasenevirathe

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Senior customer care executive and merchandiser with 6+ years international retail and bulk merchandising experience.

Sri Lanka

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What I'm looking for

I am seeking a role in a reputable company where I can apply customer-care leadership and merchandising expertise, drive operational improvements, and grow into greater responsibility.

I am a senior customer care executive and merchandiser with more than six years of overseas exposure, experienced in retail management, bulk merchandising and customer-facing roles.

I manage large volumes of customer communications, assess and resolve customer needs, and build sustainable relationships while overseeing back-office administration and local teams.

As a merchandiser I handled flat-knit and fabric bulk orders for major buyers (NEXT, M&S, Tesco, Debenhams, George, Levi’s, Guess), coordinating development through final delivery and participating in production and pre-production meetings.

I have a strong background in store leadership and operations, including assistant and store manager roles focused on maximizing sales, staff training, performance management and delivering excellent in-store customer experiences.

Experience

Work history, roles, and key accomplishments

Current

Senior Customer Care Executive

Current

Tailor Store International Pvt Ltd

Aug 2019 - Present (6 years 2 months)

Manage large volumes of customer emails and inquiries, assess customer needs to achieve satisfaction, oversee Sri Lanka-based customer care team and handle back-office administration to maintain service quality.

Customer Service Email Support Team Supervision Back Office Customer Relationship Management Communication

Merchandiser - Bulk

BAM Knitting (Pvt) Ltd

Feb 2018 - Apr 2019 (1 year 2 months)

Handled flatknit and fabric bulk merchandising for major buyers (NEXT, M&S, Tesco, Debenhams, Levi's), managing $150,000 monthly sales and coordinating development to final delivery across internal and external teams.

Merchandising Order Management Production Coordination Supply Chain Coordination Quality Assurance Production Planning

Assistant Store Manager

Landmark Group - Splash

Oct 2011 - Oct 2013 (2 years)

Supported store operations and maximized profits by controlling labor and expenses, managed team performance, and delivered exceptional in-store customer experiences.

retail management Staff Training Performance Management Store Operations Customer Experience Visual Merchandising Coaching

Store Manager

Cotton Collection Sri Lanka

Apr 2009 - Oct 2011 (2 years 6 months)

Led store operations including hiring, training, and performance appraisals, implemented customer service standards to improve in-store experience and achieved sales and productivity targets.

Store Management Hiring Service standards Sales & Management Inventory Control Team Leadership

Assistant Store Manager

M. H. Alshaya Co. W.L.L

Sep 2007 - Feb 2009 (1 year 5 months)

Managed retail sales and staff development, executed seasonal and promotional events, and coached associates to maximize sales and meet store budgets.

Retail Sales Performance Management Visual Merchandising Customer Service Scheduling Store Operations

Department Coordinator

Lanka Bell Ltd

Dec 2004 - Sep 2007 (2 years 9 months)

Performed secretarial and administrative duties, coordinated daily work of technical staff, prepared reports, managed cash tasks and liaison with branch offices and base-stations.

Administrative Support Coordination Report Preparation Cash Management Scheduling Office Administration