Thanos Matzanas

I am part of IBM's Automation group. I act as a Subject Matter Expert (SME) for IBM's Observability solution; Instana. I am the point of contact between Product Managers, Sales and the Marketing teams, both in terms of engagement and acquisition.

My focus was on Aisera’s domain-agnostic AiOps solution which identifies complex behaviours and patterns while analysing correlations and causality on alerts and incidents across applications, services, and systems. These advanced capabilities enable accurate prediction of outages and major incidents (MIs) while automating root-cause analysis and executing runbooks for auto-remediation.

Worked briefly on organizing product management processes regarding customer feedback and go-to-market strategy.

As part of the Customer Solution Group, I worked with Account Executives in opportunity qualification, technical strategy, RFP responses & business justification in a pre-sales capacity. I facilitated and led customer discussions that allowed the account team to understand key business issues, problem statements and uncover value for our prospects through the use of New Relic’s technology.

I was responsible for implementation, maintenance and maturity projects for the perspective solution. Utilizing my expertise, I defined the strategy, laid out the roadmap and leveraged all the resources available to reach the client’s goals. I have led, transitioned or completed 18 long-term (up to 12 months) projects with excellent customer satisfaction ratings.