Thandiwe Shongwe
@thandiweshongwe
Performance-driven technical engineer with extensive customer service experience.
What I'm looking for
I am a performance-driven technical engineer with over 4 years of technical expertise and 9 years of customer service experience in large corporations. My journey has equipped me with a unique blend of skills in technical support, product support, and quality assurance. I thrive in environments where I can leverage my problem-solving abilities to enhance customer satisfaction and operational efficiency.
Throughout my career, I have consistently delivered exceptional service, earning accolades such as the Lenovo Bronze Award for excellence in service level and customer satisfaction. My role as a Technical Engineer Consultant at the Eswatini Parliamentary Offices allowed me to facilitate remote working tools, significantly improving productivity by 40%. I am passionate about fostering innovative learning environments and supporting clients in achieving their objectives.
Experience
Work history, roles, and key accomplishments
Consultant
EF Education First
Jan 2024 - Present (1 year 5 months)
Provided English language lessons and academic services, ensuring adherence to industry standards. Supported learners through personalized feedback and innovative teaching methods to enhance their language skills.
English Language Educator
iTalki
Oct 2021 - Oct 2022 (1 year)
Created individualized lesson plans for students, resulting in significant improvements in English language proficiency. Provided quality language instruction and support to help learners achieve their objectives in a positive environment.
Technical Engineer Consultant
Eswatini Parliamentary Offices
Oct 2020 - May 2021 (7 months)
Facilitated the usage of remote working tools to provide lawmakers with a hybrid work environment during the Covid pandemic. Assisted employees and legislators in identifying issues in IT systems and offered solutions that improved functionality, resulting in a 40% increase in productivity.
Executive Technical Support Specialist
Lenovo
Sep 2015 - Oct 2019 (4 years 1 month)
Provided technical support to end customers via phone, email, and chat. Assisted in troubleshooting and resolving issues, monitored remote systems, and contributed to a significant reduction in downtime, earning recognition for exceptional service.
Education
Degrees, certifications, and relevant coursework
Limkokwing University
Bachelor of Science, Software Engineering
2011 - 2014
BSc in Software Engineering with Multimedia. Developed skills in software development, multimedia applications, and project management, preparing for a career in technology and engineering.
Enjabulweni Independent School
National Senior Certificate, General Education
2009 - 2009
Completed IEB National Senior Certificate, demonstrating foundational knowledge and skills necessary for further education and professional development.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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