Open to opportunities

Thandiwe Shongwe

@thandiweshongwe

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Performance-driven technical engineer with extensive customer service experience.

Eswatini

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What I'm looking for

I seek a role that values innovation and offers opportunities for professional growth.

I am a performance-driven technical engineer with over 4 years of technical expertise and 9 years of customer service experience in large corporations. My journey has equipped me with a unique blend of skills in technical support, product support, and quality assurance. I thrive in environments where I can leverage my problem-solving abilities to enhance customer satisfaction and operational efficiency.

Throughout my career, I have consistently delivered exceptional service, earning accolades such as the Lenovo Bronze Award for excellence in service level and customer satisfaction. My role as a Technical Engineer Consultant at the Eswatini Parliamentary Offices allowed me to facilitate remote working tools, significantly improving productivity by 40%. I am passionate about fostering innovative learning environments and supporting clients in achieving their objectives.

Experience

Work history, roles, and key accomplishments

Current

Consultant

Current

EF Education First

Jan 2024 - Present (1 year 5 months)

Provided English language lessons and academic services, ensuring adherence to industry standards. Supported learners through personalized feedback and innovative teaching methods to enhance their language skills.

English Language Educator

iTalki

Oct 2021 - Oct 2022 (1 year)

Created individualized lesson plans for students, resulting in significant improvements in English language proficiency. Provided quality language instruction and support to help learners achieve their objectives in a positive environment.

Lesson planning English Instruction

Technical Engineer Consultant

Eswatini Parliamentary Offices

Oct 2020 - May 2021 (7 months)

Facilitated the usage of remote working tools to provide lawmakers with a hybrid work environment during the Covid pandemic. Assisted employees and legislators in identifying issues in IT systems and offered solutions that improved functionality, resulting in a 40% increase in productivity.

Remote Tools Productivity

Executive Technical Support Specialist

Lenovo

Sep 2015 - Oct 2019 (4 years 1 month)

Provided technical support to end customers via phone, email, and chat. Assisted in troubleshooting and resolving issues, monitored remote systems, and contributed to a significant reduction in downtime, earning recognition for exceptional service.

Technical Support Troubleshooting Customer Service

Education

Degrees, certifications, and relevant coursework

Limkokwing University

Bachelor of Science, Software Engineering

2011 - 2014

BSc in Software Engineering with Multimedia. Developed skills in software development, multimedia applications, and project management, preparing for a career in technology and engineering.

Enjabulweni Independent School

National Senior Certificate, General Education

2009 - 2009

Completed IEB National Senior Certificate, demonstrating foundational knowledge and skills necessary for further education and professional development.