Siphiwo Nsibande

I am an IT Technician with over 10 years of experience in network administration, end-user support, and IT infrastructure management. My career has been marked by a proven ability to reduce security risks and optimize system uptime through the deployment of advanced monitoring tools like SolarWinds. I hold certifications in ITIL V4, Information Security, and Applied Data Science, which have equipped me with the skills to collaborate effectively with cross-functional teams in high-compliance environments.

At the Eswatini Civil Aviation Authority, I excelled in providing end-user support, resolving hardware and software issues for over 200 employees, and achieving a remarkable 98% user satisfaction rate. I played a pivotal role in enhancing security and compliance, successfully reducing security breaches by 40% through the implementation of Kaspersky endpoint protection and regular vulnerability assessments. My expertise in network management and IT infrastructure has allowed me to spearhead significant projects, including the establishment of the SADC Aviation Safety Organisation domain.