Ayanda Ngcamphalala
@ayandangcamphalala
Experienced IT support specialist delivering reliable infrastructure solutions.
EswatiniWhat I'm looking for
I am an experienced IT support professional with over seven years of hands-on experience in systems administration, network configuration, Microsoft 365 administration, and end-user support. I have managed Active Directory for 200+ users, maintained patching and backups, configured firewalls and wireless devices, and administered cloud monitoring and antivirus tools to secure and optimize IT environments.
I excel at incident and problem resolution, asset and CMDB management, and implementing network and system changes to meet strategic goals. I am a confident communicator who works well both independently and in teams, with a strong focus on customer service, troubleshooting, and practical delivery of IT solutions.
Experience
Work history, roles, and key accomplishments
IT Applications Support Officer
Status Capital Building Society
Nov 2021 - Present (3 years 10 months)
Provided first-line and applications support, managed Microsoft 365 global administration, planned and configured network systems, and resolved incidents to maintain ICT infrastructure availability.
IT Engineer
Swazi Spa Holdings
May 2014 - Mar 2020 (5 years 10 months)
Maintained company CMDB and systems, managed Active Directory for 200+ users, applied patches and upgrades, monitored backups, and troubleshot network faults to ensure operational continuity.
IT Trainee
Swazi Spa Holdings
Nov 2013 - Jan 2014 (2 months)
Provided supervised IT support to users and guests, learned company systems, and performed hardware and software troubleshooting under senior engineer guidance.
Education
Degrees, certifications, and relevant coursework
CTCape Peninsula University of Technology
Certificate, Cyber Security
Certificate in Cyber-Security from Cape Peninsula University of Technology.
LTLimkokwing University of Creative Technology
Associate Degree, Information Technology
Associate Degree in Information Technology from Limkokwing University of Creative Technology.
Swaziland College of Technology
Diploma, Information Technology
Diploma in Information Technology System Support Level 1 & I from Swaziland College of Technology.
Tech stack
Software and tools used professionally
Availability
Location
EswatiniAuthorized to work in
Job categories
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