Mziyanda Sikiti

I’m an IT System Support Specialist with 6 years of experience delivering hands-on “IT Support & Incident Management” for Mobile Money and fintech platforms. I’m known for troubleshooting quickly, communicating clearly with end users, and resolving issues promptly while maintaining a calm, customer-first tone.

In my roles with MTN eSwatini, I provided technical support for “all Mobile Money Issues,” including “User Support for all Mobile Money tools and applications,” and helpdesk support for “end users” across application and network problems. I monitor “System performance” and ensure services run optimally, while documenting “all support requests, system changes and resolution notes” to keep knowledge and continuity strong.

I also own critical reliability and security activities: promoting “IT Policies and Information Security,” implementing security measures such as “access controls” and “encryption,” and supporting compliance with “industry regulations and security standards.” For stability, I ensure “High Availability and reliability of MoMo system” and that “Systems and Data backup is regularly occurring” so services can be restored after an incident.

Beyond daily support, I help drive improvements through integration and coordination. I collaborated with cross-functional teams and “3PPs during Integrations with MoMo and Incident and Problem Management during software updates,” and I documented technical processes for future reference. As a “Fintech Maturity Program Lead,” I drove progress against MTN Group KPIs, supported fintech project planning with timelines and milestones, and led technology efforts such as “MoMo GSMA Certification.”