Open to opportunities

Thamyris Fonseca

@thamyrisfonseca

Message

I resolve customer cases and support back-office operations using CRM systems and structured administrative processes.

Portugal

Message

What I'm looking for

I'm looking for a customer support or back-office role where I can manage cases, resolve customer issues, use CRM systems, and contribute to organized administrative processes.

I'm currently supporting airline-related complaint processes at Dolfi1920, using Salesforce Lightning to track cases, coordinate internal information, and improve response efficiency.

I've also provided technical support at Vodafone and customer service at MEO Store, documenting cases in CRM systems, supporting complaint management, and maintaining SLA compliance in remote environments.

My experience across Geox and Antony Morato includes personalized customer service, inventory control, visual merchandising, register operations, and day-to-day store support. I'm completing a Bachelor's degree in Business Administration.

Experience

Work history, roles, and key accomplishments

Current

Backoffice Assistant Jr

Current

Dolfi1920

Apr 2023 - Present (3 years 6 months)

Managed airline-related complaint processes and case follow-up using Salesforce Lightning. Coordinated internal information and supported administrative workflows to ensure accurate case resolution.

Salesforce Lightning CRM Case Management Administrative Support Documentation Customer Service

Sales Assistant

Geox

Mar 2021 - Oct 2022 (1 year 7 months)

Provided personalized customer service and managed inventory and visual merchandising. Supported daily operational tasks to maintain a customer-focused service environment.

Customer Service Inventory Management Visual Merchandising Retail Operations

Technical Support Representative

Vodafone

Nov 2020 - Mar 2021 (4 months)

Delivered inbound technical support in a remote call-center environment. Documented cases in CRM systems and maintained SLA compliance while providing structured troubleshooting support via phone.

Technical Support CRM Troubleshooting Call Center SLA Compliance Remote Work

Sales & Customer Support Assistant

Meo Store

Jul 2019 - Jul 2020 (1 year)

Delivered front-office and backoffice customer service, supporting complaint management and administrative processes. Assisted customers with account-related requests using SAP ERP and CRM systems for contract management.

Customer Service Complaint Management SAP ERP CRM Administrative Support Contract Management