Looking for a job

Thalia Barrett

@thaliabarrett

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Customer experience and sales operations manager at T-MOBILE/CONNECTIVITY SOURCE, resolving billing and service issues.

United States

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What I'm looking for

I'm interested in remote insurance operations, customer support, claims, and account management roles.

At T-MOBILE/CONNECTIVITY SOURCE, I assist customers with mobile products, plans, and technical support, and help them understand device features and service options. I resolve billing questions and service issues while supporting customer retention and store operations.

At DANA ORTHODONTICS, I verified benefits and secured pre-authorizations for 100+ patients monthly, helping reduce claim disputes by 30%. I also supported clients remotely at A.B. ELECTRIC LLC and documented client progress at THE VILLAGE FOR FAMILIES AND CHILDREN.

Experience

Work history, roles, and key accomplishments

Current

Manager | Customer Experience & Sales Operations

Current

T-Mobile/Connectivity Source

Jan 2025 - Present (1 year 8 months)

Delivered exceptional customer service in a fast-paced retail environment, assisting customers with mobile products, plans, and technical support. Consistently exceeded sales and performance metrics through consultative selling and customer retention strategies.

Customer Service Consultative Selling Customer Retention Technical Support Inventory Management Merchandising Account Setup POS systems

Office Manager

Dana Orthodontics

Jan 2024 - Jan 2025 (1 year)

Verified benefits and secured pre-authorizations, ensuring policy alignment for 100+ patients monthly. Streamlined front-office procedures and resolved insurance eligibility and billing issues, reducing claim disputes by 30%.

Insurance Verification Billing Claims Customer Service HIPAA compliance Front Office Patient Coordination

Child Development Specialist

The Village for Families and Children

Jan 2023 - Jan 2024 (1 year)

Monitored youth safety and applied therapeutic techniques (TCI, LSI) to support emotional regulation. Documented client progress and treatment goals using CareLogic software and collaborated with interdisciplinary teams.

Crisis Intervention Life Space Interview Documentation Carelogic Collaboration Emotional Regulation

Office Manager - Remote

A.B. Electric LLC

Jan 2021 - Jan 2025 (4 years)

Coordinated scheduling for residential projects, ensuring timelines and safety compliance. Maintained documentation and prepared reports for management, and provided client support to resolve scheduling or service concerns.

Scheduling Documentation Reporting client support Project Coordination Safety Compliance

Education

Degrees, certifications, and relevant coursework

Bay Path University

Bachelor of Arts, Psychology

Pursuing a Bachelor of Arts in Psychology at Bay Path University, with an expected completion in 2026.

Kaplan Financial Education

Connecticut Property & Casualty License, Insurance

Completed state-approved Property & Casualty pre-licensing coursework covering personal and commercial lines, underwriting fundamentals, risk assessment, claims and policy coverage, Connecticut insurance regulations, and insurance ethics and compliance. Anticipated finish August 2026.