Thales User
@thalesuser
I support customers across digital channels, resolving orders, payments, delivery, and account issues.
United StatesWhat I'm looking for
I've supported customers at Nexa Commerce and iFood through live chat and email, resolving account, order, delivery, return, refund, and payment issues. I document interactions, investigate cases, escalate complex requests, and follow through on open tickets.
My experience also includes fast-paced retail service at Dunkin' and digital marketing and customer engagement at Garcia Supermarkets. I'm trained in Zendesk, Salesforce CRM, Excel, and AI fundamentals, and I work comfortably with operations and logistics teams.
Experience
Work history, roles, and key accomplishments
Customer Service Associate
Dunkin'
Mar 2026 - Jul 2026 (4 months)
Assisted customers with purchases and product questions in a fast-paced retail food service environment. Entered orders, processed sales transactions, and resolved customer concerns professionally.
Remote Customer Support Representative
Nexa Commerce
Dec 2025 - Jul 2026 (7 months)
Provided live chat and email support for account, order, delivery, return, and refund requests. Documented interactions in Zendesk, escalated complex cases, and used Salesforce CRM to track follow-ups.
Provided remote support through digital channels for account, order, delivery, and payment issues. Investigated cases, documented actions, coordinated resolutions with operations and logistics teams, and monitored open requests to support SLA and customer satisfaction goals.
Digital Marketing & Customer Engagement Assistant
Garcia Supermarkets
Feb 2023 - Dec 2023 (10 months)
Created and scheduled social media content and supported promotional campaigns. Responded to customer messages and organized campaign materials, information, and basic reports.
Education
Degrees, certifications, and relevant coursework
High School
High School Diploma, General Studies
Completed high school education.
Senac
Business Administration, Business Administration
Completed a course in Business Administration.
AI Fundamentals, Artificial Intelligence
Completed the AI Fundamentals course on Coursera.
Salesforce
Salesforce CRM, Customer Relationship Management
Completed the Salesforce CRM certification.
Zendesk
Zendesk Agent, Customer Support
Completed the Zendesk Agent certification.
IBM
Excel Basics for Data Analysis, Data Analysis
Completed the Excel Basics for Data Analysis course.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
Interested in hiring Thales?
You can contact Thales and 90k+ other talented remote workers on Himalayas.
Message ThalesGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
