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Thaise CairesTC
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Thaise Caires

@thaisecaires

Operations Manager at ABRAMUS who unlocked BRL 1.49M in withheld revenue through automation proof-of-concepts.

Brazil
Message

At ABRAMUS – Associação Brasileira de Música e Artes, I pitched an automation business case to the CEO and COO and validated three proof-of-concepts that unlocked BRL 1.49M in withheld revenue. I also redesigned the audiovisual royalty release pipeline, reducing its steps from 20 to 14 and cutting lead time by 42%.

I managed international operations across 39 countries, standardizing governance with 39+ SOPs and co-creating a Power BI analytics environment with IT. During my planned career break, I’ve focused on Generative AI, agile project management, and operational efficiency, while advancing my degree in Business Process Management.

Experience

Work history, roles, and key accomplishments

CB
Current

Gap year

Career Break

Jan 2026 - Present (8 months)

Took a planned career break to relocate/focus on deep upskilling in Generative AI, agile project management, and operational efficiency. During this period, I designed and delivered practical AI-driven personal projects, earned professional certifications (CAPM, PSM-I), and advanced my degree in Managerial Processes. Additionally, I acted as an online English volunteer coach, exchanging expertise

ABRAMUS – Associação Brasileira de Música e Artes logoAA

International Operations & Processes Manager

May 2019 - Dec 2025 (6 years 7 months)

Company Context: Brazil's largest collective copyright management association (representing 126K+ creators with a 30% market share), managing global royalty rights protection across 40+ territories.

Key Contributions:
- Revenue Recovery & Business Case: Authored and pitched an executive business case for a dedicated automation team directly to the CEO and COO; validated 3 proof-of-concepts that u

ABRAMUS – Associação Brasileira de Música e Artes logoAA

International Operations Coordinator

Jan 2018 - Apr 2019 (1 year 3 months)

Key Contributions:
- End-to-End Team Leadership: Assumed full operational management of the department’s team, taking ownership of talent acquisition, candidate screening, hiring decisions, and onboarding workflows to build a high-performing operations unit.
- Training & Capability Building: Designed and delivered structured operational training programs for new hires and ongoing team members, sta

ABRAMUS – Associação Brasileira de Música e Artes logoAA

International Operations Assistant

May 2014 - Dec 2017 (3 years 7 months)

Key Contributions:
- Hired to exclusively stabilize and manage the organization’s largest partner account, from the UK, successfully turning around operational performance, quality, and delivery speed.
- Managed administrative routines for foreign collections and distributions, identifying early process bottlenecks that led to future AS-IS/TO-BE automation initiatives.

UPTIME – Comunicação em Inglês logoUI

Operations Support Coordinator

Jan 2013 - Apr 2014 (1 year 3 months)

Company Context: Established Brazilian language teaching franchise network specializing in fast-track fluency through neuro-linguistics, VR technology, and scalable franchise models.

Key Contributions:
- Operational Governance: Enforced 100% methodology compliance across branch operations, directly aligning local service delivery with regional headquarters.
- Team Leadership & Scheduling: Coordin

GEP logoGE

Junior Controllership & Finance Assistant

May 2009 - Oct 2011 (2 years 5 months)

Company Context: Major Brazilian multi-brand fashion retail group (managing brands such as Luigi Bertolli, CORI, EMME, and distribution rights for GAP) with revenues exceeding BRL 540M.

Key Contributions:
- Cash Flow Management: Directly responsible for daily Cash Flow operations, reporting directly to the CFO and Finance Manager.
- Financial Controlling & ERP: Monitored administrative and operat

GEP logoGE

Purchasing Planning Assistant

Feb 2008 - Apr 2009 (1 year 2 months)

Key Contributions:
- Inventory & Replenishment Planning: Managed purchase order execution and replenishment cycles via Open-to-Buy (OTB) systems and ERP tools (Linx) to maintain optimal stock levels across Distribution Centers.
- Pricing & Performance Analysis: Executed markdown/markup pricing updates and analyzed sales variance by category to maximize margins and inventory turnover.

Education

Degrees, certifications, and relevant coursework

UM

Universidade Presbiteriana Mackenzie

Associate's degree, Business Process Management

2026 - 2027

Undergraduate degree in Business Process Management from the School of Business/CCSA.

PI

Project Management Institute

PMI Certified Member

Issued Jun 2026

PP

PMI São Paulo

Citizen Development na Prática

Issued Jul 2026

DE

Deel

Global Champion | Certified by Deel & Nomad

Issued Aug 2026

PI

Project Management Institute

Value Stream Management

Issued Jul 2026

IN

Insper

Gestão de Operações

Issued Feb 2025

EC

Escola Conquer

Lab de liderança 5.0 - Conecte IA, Pessoas e Resultados

Issued Jun 2025

CO

Coursera

Google Project Management Professional Certificate (v2)

Issued May 2025

EC

Escola Conquer

Inteligência Artificial: eleve sua produtividade e acelere sua carreira

Issued Jun 2024

NE

NeuroVox

Formação em Inteligência para Resultados

Issued Dec 2024

SO

Standford online

The AI Awakening: Implications for Economy and Society

Issued Jul 2024

IB

IBM

edX Verified Certificate for Impact, Ethics, and Issues with Generative AI

Issued Apr 2024

LI

LinkedIn

How to give and receive feedback

Issued Mar 2021

LI

LinkedIn

Leadership Communication 4.0: The Power of Synthesis

Issued Dec 2020

LC

LinkedIn Learning ⋅ Course Certificate

Leadership 4.0

Issued Nov 2020

UO

UQx - University of Queensland Online

Design Thinking and Creativity for Innovation

Issued Dec 2020

LC

LinkedIn Learning ⋅ Course Certificate

GDPR - General Data Protection Regulation: Basic Training

Issued Dec 2020

ED

edX

Critical Thinking & Problem Solving

Issued Aug 2018

UP

Universidade Paulista

Foreign Trade Management, Business/Commerce, General

2008 - 2009

Tech stack

Software and tools used professionally

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