Thainá Félix

TF

Looking for a job

Thainá Félix

@thainflix

Customer service representative at Europort who supported customers across WhatsApp, email, and phone.

What I'm looking for

I'm interested in international remote opportunities in administrative support, customer service, and related roles, and I'm open to relocation.

At Europort, I served as the first point of contact for prospective and existing customers, answering questions about services and handling complaints.

I supported customers through WhatsApp, email, and phone, helping address requests and find appropriate solutions. I also covered remote gatehouse operations during staff absences.

Previously, I supported remote reception and gatehouse operations, human resources routines, and educational activities. At Americanet, I welcomed and assisted customers and supported front desk communication.

Experience

Work history, roles, and key accomplishments

EU

Customer Service Representative

Europort

May 2025 - Dec 2025 (7 months)

Served as the first point of contact for prospective and existing customers, handling inquiries and complaints via WhatsApp, email, and phone. Covered remote gatehouse operations during staff absences, supporting access control routines.

Customer Service Complaint Handling Communication Skills Remote Work Access Control

EU

Remote Receptionist

Europort

Jul 2024 - Apr 2025 (9 months)

Performed remote reception and gatehouse operations, supporting communication and access control routines.

Remote Work Reception Communication Skills Access Control

FR

Human Resources Assistant

Fitek RH

Jun 2023 - Apr 2024 (10 months)

Provided administrative support to human resources routines.

Human Resources Support Administrative Support

IM

Educational Support Assistant

Instituto Mix

Sep 2022 - Apr 2023 (7 months)

Supported educational activities and related day-to-day routines.

Educational Support Administrative Support

AM

Receptionist

Americanet

Apr 2018 - Dec 2020 (2 years 8 months)

Welcomed and assisted customers, answered inquiries, and supported front desk communication.

Reception Customer Service Communication Skills

Education

Degrees, certifications, and relevant coursework

EE

Escola de Comunicação e Design Digital (ECDD)

Degree, Graphic Design

2026 -

Currently pursuing a degree in Graphic Design, with an expected completion in the future.

Tech stack

Software and tools used professionally

WhatsApp

Availability

Looking for a job

Location

Brazil

Authorized to work in

Salary expectations

30k+ USD

Job categories

Customer Service Administrative Support Specialist Receptionist

Skills

Customer Service Administrative Support Client Communication Complaint Handling Email Support Live Chat Phone Support Reception Human Resources Support Gatehouse Operations Access Control WhatsApp Email Phone

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