Open to opportunities

Thabo Mathipa

@thabomathipa

Message

Results-driven retail leader excelling in sales, stock control and customer experience.

South Africa

Message

What I'm looking for

I am seeking a supervisory or management role in retail where I can lead teams, manage stock and merchandising, improve customer experience, and grow within a values-driven company.

I am a results-driven retail professional with over seven years' hands-on experience in sales, customer service and store management, including three years as a 3rd In Charge (3IC) at The Foschini Group – Sportscene. I consistently delivered strong store performance through effective team coaching, accurate stock control and high visual merchandising standards.

I have a track record of resolving escalated customer issues professionally, training new staff to meet sales targets, and contributing to brand loyalty through service excellence and promotional activity. I also bring digital experience from voluntary social media management work where I planned campaigns and managed content to boost engagement.

Reliable, adaptable and safety-conscious, I pair practical retail leadership with administrative and Microsoft Office skills, PSIRA-accredited security training, and a commitment to workplace compliance and continuous improvement.

Experience

Work history, roles, and key accomplishments

3rd In Charge (3IC)

The Foschini Group – Sportscene

Oct 2018 - Jan 2025 (6 years 3 months)

Supervised store operations and team coordination, maintained visual merchandising and accurate stock control, and resolved escalated customer issues contributing to consistent store performance and customer satisfaction.

Visual Merchandising Stock Control Customer Service Cash Handling Microsoft Office

Social Media Manager

Intoxikat Clothing Line

Jun 2017 - Nov 2018 (1 year 5 months)

Planned and executed digital campaigns, managed social media pages and customer interactions, and designed promotional visuals to boost online visibility and engagement.

Social Media Management Promotion Visual Design Customer Engagement Analytics

Sales Assistant

Studio 88

Dec 2013 - Oct 2014 (10 months)

Greeted customers, assisted with product recommendations, handled sales transactions and cash processes, and maintained floor displays to support sales and inventory replenishment.

Customer Service Transactional Sales Cash Handling Merchandising POS Communication

Sales Assistant

Beaver Canoe

Aug 2009 - Dec 2010 (1 year 4 months)

Delivered customer service and supported daily sales operations, monitored stock levels, assisted with merchandising, and ensured smooth checkout during peak hours.

Customer Service Merchandising POS Time Management

Education

Degrees, certifications, and relevant coursework

Advanced Technology Training Institute

Certificate, Information Technology / Computer Applications

2015 - 2015

Completed Microsoft Suite skills program covering Word, Excel, PowerPoint, Outlook, Access, Internet Explorer, PC basics, communication, and problem solving.

Baby Tiger Security Services

Security Officer Grade A (PSIRA), Security Services

Completed Security Officer Grade A – PSIRA accredited training and related security certifications including CCTV operator and basic security guard work.