Thabo Chindomu

Managed daily front-office operations, handled customer inquiries and phone calls, and supported cross-department workflow efficiency. Drove monthly revenue improvements through targeted sales strategies, negotiated vehicle packages and financing, and implemented digital follow-up workflows to increase lead conversion.

Managed inbound and outbound sales calls, closed orders with accurate product recommendations, and exceeded monthly sales targets through follow-up and objection handling. Maintained CRM records, resolved customer issues with fulfillment/support, and increased sales pipeline and average order value using targeted outreach and upsell scripts.

Interviewed and screened applicants, provided role and benefits information, and coordinated hiring referrals to hiring managers. Managed HR employment records through HR systems and used web and social media to analyze hiring trends, contributing to an 11% increase in organizational growth.

Led onboarding and recruitment initiatives for restaurant/partner operations, improving account setup and resolving onboarding technical issues. Reduced employee turnover by 15% by strengthening workplace culture, training junior recruiters, and building onboarding efficiency through comprehensive recruiting and customer database management.

Supported retail sales by engaging customers, answering product questions, resolving complaints, and operating cash registers with accurate end-of-day balancing. Analyzed sales territories and SKU performance to set quotas and run targeted promotions, while performing inventory reporting and cycle counts to reduce shrink risk.

Currently enrolled in Foundations of Cyber Security coursework on Coursera (starting 2026).

Completed a Diploma in Business Management at the University of Manitoba from 2015 to 2016.