Thabiso Sello
@thabisosello
Debt campaign specialist focused on optimizing collections through data-driven strategies.
What I'm looking for
I am a results-driven debt campaign specialist with broad experience in debt recovery, call‑centre operations, and key account management. I develop targeted collection campaigns, monitor performance, and optimize queues and engagement channels to improve recovery rates.
I have led teams as an interim manager and team leader, delivering training, coaching, and operational oversight while compiling dashboards and analysing book performance. I collaborate with stakeholders to ensure compliance and seamless client setups.
My technical familiarity includes multiple CRM and collections platforms and a strong focus on customer care, conflict resolution, and continuous process improvement to drive measurable results.
Experience
Work history, roles, and key accomplishments
Campaign Specialist
Alefbet Collections & Recoveries
Mar 2023 - Present (3 years)
Develop and execute targeted debt collection campaigns, optimize queue performance and digital engagement, and analyze campaign metrics to improve recovery rates and compliance.
Key Accounts Liaison
Shapiro Shaik Defries & Associates
Jan 2016 - Feb 2023 (7 years 1 month)
Managed client accounts and reporting, processed files and resolved queries to optimize debt recovery strategies and maintain client communications and ticketing.
Interim Manager
Shapiro Shaik Defries & Associates
Jan 2015 - Jan 2016 (1 year)
Managed call centre operations and team leaders, compiled campaign dashboards, and analyzed portfolio performance while representing the team in client and internal meetings.
Debt Collection Team Leader
Shapiro Shaik Defries & Associates
Jan 2013 - Jan 2015 (2 years)
Led a collections team with responsibility for training, coaching, audits, and performance reporting to improve recovery outcomes and operational compliance.
Debt Consultant
Shapiro Shaik Defries & Associates
Jan 2013 - Jan 2013 (0 months)
Conducted outbound collections, managed accounts, and provided customer service to support debt recovery and client satisfaction.
Education
Degrees, certifications, and relevant coursework
Southwest Gauteng College
IT & Computer Science
2010 - 2012
Completed a 3-year course in IT and Computer Science at Southwest Gauteng College focusing on information technology fundamentals and computer science principles.
Thomas Mofolo High School
Secondary Education
2004 - 2008
Completed secondary education at Thomas Mofolo High School with a focus on general high school curriculum.
Availability
Location
Authorized to work in
Job categories
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