Open to opportunities

Thabiso Sello

@thabisosello

Message

Debt campaign specialist focused on optimizing collections through data-driven strategies.

South Africa

Message

What I'm looking for

I seek a role where I can lead collections campaigns, coach teams, collaborate with stakeholders, and drive measurable recovery and operational improvements.

I am a results-driven debt campaign specialist with broad experience in debt recovery, call‑centre operations, and key account management. I develop targeted collection campaigns, monitor performance, and optimize queues and engagement channels to improve recovery rates.

I have led teams as an interim manager and team leader, delivering training, coaching, and operational oversight while compiling dashboards and analysing book performance. I collaborate with stakeholders to ensure compliance and seamless client setups.

My technical familiarity includes multiple CRM and collections platforms and a strong focus on customer care, conflict resolution, and continuous process improvement to drive measurable results.

Experience

Work history, roles, and key accomplishments

Current

Campaign Specialist

Current

Alefbet Collections & Recoveries

Mar 2023 - Present (3 years)

Develop and execute targeted debt collection campaigns, optimize queue performance and digital engagement, and analyze campaign metrics to improve recovery rates and compliance.

Debt Collection Campaign Management performance reporting Call Center Operations CRM (Excaibur VICIdial

Key Accounts Liaison

Shapiro Shaik Defries & Associates

Jan 2016 - Feb 2023 (7 years 1 month)

Managed client accounts and reporting, processed files and resolved queries to optimize debt recovery strategies and maintain client communications and ticketing.

Key Account Management Query Resolution CRM

Interim Manager

Shapiro Shaik Defries & Associates

Jan 2015 - Jan 2016 (1 year)

Managed call centre operations and team leaders, compiled campaign dashboards, and analyzed portfolio performance while representing the team in client and internal meetings.

Call Center Management Team Leadership Performance Dashboards Campaign Analysis Reporting

Debt Collection Team Leader

Shapiro Shaik Defries & Associates

Jan 2013 - Jan 2015 (2 years)

Led a collections team with responsibility for training, coaching, audits, and performance reporting to improve recovery outcomes and operational compliance.

Coaching Auditing Performance Monitoring Reporting Debt Collection Call Center Operations

Debt Consultant

Shapiro Shaik Defries & Associates

Jan 2013 - Jan 2013 (0 months)

Conducted outbound collections, managed accounts, and provided customer service to support debt recovery and client satisfaction.

Account Management Customer Service Negotiation CRM

Education

Degrees, certifications, and relevant coursework

Southwest Gauteng College

IT & Computer Science

2010 - 2012

Completed a 3-year course in IT and Computer Science at Southwest Gauteng College focusing on information technology fundamentals and computer science principles.