Pamela Masilo

As Head of Department, I lead a high-performing team responsible for driving collections performance through strategic campaign design and digital engagement. My role involves translating business objectives into actionable strategies while ensuring compliance and operational efficiency. I oversee multi-channel campaigns and collaborate cross-functionally to ensure effective rollout and performanc

Managed a team of Key Account Administrators, ensuring seamless client interactions and compliance with data security standards. I optimized processes and compiled comprehensive reports to support operational efficiency and client satisfaction.

Developed and optimized debt collection strategies using data-driven insights. Monitored client portfolios and provided detailed performance reports, ensuring alignment with client expectations and operational goals.

Managed a team of Reporting Analysts, ensuring accurate and insightful reporting to support operational decision-making. Measured collections performance and provided data analytics support for key projects.

Graduated with a Bachelor of Commerce, focusing on Information Technology and Management, equipping me with the necessary skills to manage technology-driven business environments.

Completed SAS Data Management Part 1, gaining expertise in data management and analytics, which is crucial for effective decision-making in business.

Achieved a National Certificate in Contact Centre Operations, providing foundational knowledge and skills for effective communication and customer service in a call center environment.

Earned a Diploma as a Computer Clerk, focusing on administrative and technical skills necessary for efficient office management.

Completed Grade 12, providing a solid educational foundation for further studies and professional development.