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Nguyễn Thùy Giang User

@tgianghanbin217

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IT Business Analyst specializing in logistics and supply chain systems.

Vietnam

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What I'm looking for

I seek an IT Business Analyst role in logistics/supply chain where I can apply SQL and BI skills, drive automation, mentor teams, and improve processes in a collaborative, data-driven environment.

I am an IT Business Analyst with over 3 years of experience supporting logistics and supply chain systems, bridging business needs and technical solutions to improve system performance and process efficiency. I have driven SQL-based investigations, created SOPs and workflow documentation, and delivered training and UAT support for enterprise shipping and warehouse systems.

My achievements include promotion to Senior Staff within two years, leading process automation projects that reduced manual work, and building Power BI reporting solutions to increase data transparency and inventory accuracy. I thrive in fast-paced, 24/7 operational environments and enjoy mentoring teammates while collaborating across functions to deliver measurable improvements.

Experience

Work history, roles, and key accomplishments

Senior IT Global Customer Service

CyberLogitec Vietnam

Oct 2023 - Feb 2026 (2 years 4 months)

Provided IT service delivery and support for OPUS Container and related systems, resolving user issues, performing Oracle SQL reporting, and leading UAT and user training to improve system performance and customer satisfaction.

Oracle SQL Opus UAT Visio Miro ITSM Google Apps Script

Logistics Operation Staff

Bosch Vietnam

Jan 2023 - Jun 2023 (5 months)

Monitored KPIs and developed Power BI reports from Oracle SQL, automated supplier reporting to reduce manual workload by 20%, and supported SAP WMS UAT and documentation to improve inventory accuracy and operational transparency.

Power BI Oracle SQL WMS Data & Analytics Report Automation UAT Process Improvement Documentation

Warehouse Operation Intern

Bosch Vietnam

Jun 2022 - Dec 2022 (6 months)

Collected and analyzed KPI data across multiple warehouses, participated in process improvements, and developed Microsoft Power Platform workflows to automate report extraction and distribution-cost reporting, increasing transparency and reducing manual handling.

Microsoft Power Platform KPI Analysis Data Collection Process Improvement Power BI

Education

Degrees, certifications, and relevant coursework

VNU HCM - International University

Bachelor of Engineering, Logistics and Supply Chain Management

2019 - 2023

Grade: 3.32/4.00

Completed a Bachelor's degree in Engineering of Logistics and Supply Chain Management with a thesis on a simulation-based optimization method for warehouse worker assignment.