Teylor Riddle

Conducted emergency assistance appointments via teleconferencing, interviewing clients to assess eligibility requirements and obtain needed financial verifications. Documented cases in the Emergency Assistance Tracking System (EATS), scanned applications into electronic files, and made program-based eligibility and payment determinations.

Operated warehouse material handling equipment to support replenishment, receiving, and put-away of inbound products. Maintained pick locations, handled returns by matching packing slips to item quantities, and completed safety inspections and daily cleaning tasks.

Provided empathetic, professional customer service by responding to inquiries and resolving complaints through multiple communication channels. Entered accurate information into city systems, maintained interaction records, and collected related service fees in compliance with PCI-DSS requirements.

Managed incoming customer payments and maintained daily transaction processing across customer and bank accounts. Prepared EDI processing reports and handled payment exceptions by investigating rejected invoices and returned checks/EFT transactions while maintaining HIPAA and hospital confidentiality requirements.

Fielded emergency and non-emergency calls, gathered critical information, and determined urgency for appropriate response. Coordinated dispatch of emergency units, provided real-time instructions, and maintained detailed call and unit-logging records for accountability and legal reference.

Managed inventory by accurately tagging inbound products and storing them in designated overstock locations to support fulfillment. Supported order fulfillment by selecting and preparing merchandise for shipping with high accuracy while maintaining safety standards through equipment inspections and a clean warehouse environment.

Selected and organized merchandise for customer orders while following quality standards and company safety protocols. Used RF scanning technology to expedite order processing and interpreted verbal instructions to stage orders efficiently.

Coordinated routing plans with carriers to ensure efficient transportation to and from multiple facilities. Monitored carrier performance and reviewed/authorized freight billing and discrepancies while aligning production and transportation schedules with customer service.

Resolved borrower inquiries by managing a high volume of inbound calls with a focus on database management and account updates. Processed payments and provided guidance on student loan debt management to improve borrower understanding and support.

Supported customers with photo orders and kiosk use, ensuring a positive service experience. Maintained photo equipment through troubleshooting and repairs while managing inventory and cash register operations.

Provided prompt, courteous customer service and processed transactions using register operations and cash handling procedures. Maintained a clean workspace by following sanitation protocols and supported efficient customer flow during busy periods.

Earned a Bachelor of Science in Criminal Justice/Social Welfare from the University of Wisconsin-Milwaukee.