At On Vacation, I analyze customer satisfaction survey data to identify friction points in the customer journey and opportunities to improve the guest experience.
I design and track experience indicators, including NPS and CSAT, and prepare data-based reports with findings and recommendations to strengthen service quality. I use Excel for analysis and indicator tracking, and I'm currently training in Power BI and AI project management.
At Banco Finandina, I answered incoming calls about products and services and resolved customer questions and problems. At Universal Corp., I implemented sales initiatives for English course enrollment and helped launch the program within the organization.
At Laboratorios Natural Freshly, I coordinated returns and logistics processes nationwide, including process and inventory verification. I also managed staff, petty cash, carriers, and merchandise, and delivered daily performance indicator reports while designing strategies to optimize process flow.
