Terri Ruth Achu
@terriruthachu
Dedicated customer service professional with strong leadership skills.
CameroonWhat I'm looking for
My name is Terri Ruth, and I am a dedicated customer service professional with a BSc in Banking and Finance from the University of Buea. Over the past few years, I have honed my skills in various roles, including Cashier Supervisor and Sales Associate at Mother Care Shop, where I streamlined operations and improved customer satisfaction.
Currently, I am working as a Customer Service Representative at Pro Tech Alliance, where I handle customer inquiries and ensure a positive experience. My ability to communicate effectively in both English and French has allowed me to resolve complex issues and maintain a high customer satisfaction rating. I am passionate about building strong relationships with clients and delivering tailored solutions to meet their financial goals.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Pro Tech Alliance
Mar 2024 - Present (1 year 3 months)
Handled inbound and outbound customer calls, assisted with product purchases, and resolved issues with excellent phone etiquette. Recognized for outstanding leadership.
Admin Assistant
Mitanyen Cooperative Credit Union
Jan 2024 - Mar 2024 (2 months)
Collaborated with clients to understand financial goals and provided tailored solutions. Worked with teams to prioritize finance projects and managed client relationships.
Sales Associate
Mother Care Shop
Sep 2023 - Jan 2024 (4 months)
Assisted customers with payment options and product navigation, while maintaining a high level of professionalism. Handled customer complaints effectively.
Cashier Supervisor
Mother Care Shop
Jan 2022 - Sep 2023 (1 year 8 months)
Supervised cashier operations, collaborated with departments for efficient service, and resolved customer complaints in English and French. Streamlined checkout processes, reducing wait times by 20%.
Education
Degrees, certifications, and relevant coursework
UBUniversity of Buea
Bachelor of Science, Banking and Finance
2019 - 2022
Pursued a Bachelor of Science in Banking and Finance, focusing on financial management, investment strategies, and banking operations.
Tech stack
Software and tools used professionally
Availability
Location
CameroonAuthorized to work in
Job categories
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