At TTNet Ltd, I answered customer questions across phone, email, live chat, social media, and in person. I diagnosed and resolved technical, billing, and account issues, escalating complex cases when needed.
I also supported customers with account setup and product features, maintained accurate CRM records, and collected feedback to help improve service. I received multiple Worker of the Month awards and Worker of the Year awards.
At Pam’s American Clothing, I assisted customers with product choices and orders, handled the shop’s social media platforms, and followed up on order status and service requests. At Deligent Clinic, I supported patients through live chat with appointment scheduling, healthcare service information, and administrative requests.
