Terranesha Johnson

I’m a dedicated, detail-oriented customer service professional with 5+ years of remote call center and customer support experience, and over 10 years of military experience. I’m known for handling high-volume inbound calls while staying focused on accuracy, professionalism, and strong customer satisfaction.

At Everise (Remote) from 2020–2022, I handled high-volume inbound customer calls in a remote environment, resolved customer concerns, and provided accurate account information. I documented customer interactions and maintained professionalism while meeting performance metrics and quality assurance standards.

From 2022–2025 at Teleperformance (Remote) as an Activation Specialist, I supported customers in a high-volume remote call center environment by assisting with account setup, activation services, and troubleshooting. I followed company scripts and procedures to ensure consistent service, maintained performance metrics in a fast-paced environment, and resolved concerns with care and precision.

Alongside my customer support roles, I’ve served as a Motor Transport Operator for the Army National Guard since 2015, where I maintain high safety and operational efficiency standards. That experience strengthened my reliability, discipline, and teamwork, and it continues to shape how I communicate, manage time, and collaborate in remote settings.