Open to opportunities

Terrance Charlemagne

@terrancecharlemagne

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Motivated QA and sales professional driving results through testing, training, and customer engagement.

Jamaica

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What I'm looking for

I seek a role where I can apply QA and sales expertise in a collaborative environment that values process improvement, training, and career growth.

I am a motivated QA and sales professional with hands-on experience in manual software testing (Android and Web), customer service, sales conversion, and corporate training. I have collaborated with developers and management to improve QA processes, maintained a regression test library, generated customer quotes, and supported product troubleshooting.

My background includes preparing and training large staff cohorts, designing training materials, and delivering customer-facing solutions that increase sales and satisfaction. I bring strong organizational, interpersonal, and problem-solving skills, and I seek roles that value continuous improvement and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Manual QA Specialist

Current

Melian Labs

Oct 2024 - Present (11 months)

Plan and execute manual QA for Android and web, drive timely issue resolution with developers, and manage regression test library to improve QA processes.

Manual Testing Web Testing Regression Testing Test Planning Preproduction Validation QA Processes

Customer Service & Sales Representative

Paperboy JA

Oct 2023 - May 2024 (7 months)

Generated quotes and converted them into sales through persuasive communication, managed incoming calls, and recommended print solutions tailored to customer needs.

Quotes Customer Service Phone Support Persuasion Client Relationship Management

Corporate Trainer

Itel International

Apr 2019 - Apr 2023 (4 years)

Prepared 80+ staff monthly to sell and explain products/services by designing training manuals, conducting needs assessments, and monitoring trainee progress.