Open to opportunities

Shaquille Campbell

@shaquillecampbell

Message

I am an experienced QA analyst specializing in test automation and performance improvement.

Jamaica

Message

What I'm looking for

I seek QA roles focused on test automation and continuous improvement within collaborative Agile teams, with opportunities to apply Python and AI/ML, mentor others, and reduce testing time and defects.

I am a quality assurance professional who has developed and executed comprehensive test plans, running over 50 test cases per application and completing testing in less than 24 working hours. I document results and collaborate with development teams to resolve defects and improve release quality.

I led test automation initiatives — automating web UI tests with Playwright to cover 70% of manual cases and cutting test plan turnaround by 50%, and automating desktop application testing to streamline integration checks. I developed automation scripts that halved testing time and leveraged automated tools to improve efficiency.

I coach and develop agents through performance improvement programs and deep-dive analyses into compliance and escalations to deliver actionable solutions. I am studying Python and software development, apply AI/ML concepts to enhance QA processes, and seek collaborative Agile teams where I can scale automation and mentor others.

Experience

Work history, roles, and key accomplishments

Software Quality Analyst

Go2

Jul 2023 - Jul 2025 (2 years)

Developed and executed test plans and scripts, running 50+ test cases per application and completing testing cycles within 24 working hours; created automation scripts that reduced testing time by 50%.

Test Planning Test Automation Regression Testing Performance Testing UAT Scripting Playwright

Quality Assurance Analyst

Iterum

Apr 2022 - Oct 2022 (6 months)

Evaluated 60+ calls weekly to ensure adherence to quality standards, coached bottom performers into top performers, and produced weekly reports using multiple data collection forms to inform client calibrations.

Quality Assurance Coaching Data Collection Reporting Performance Analysis

Quality Assurance Analyst

Alorica

Nov 2018 - Oct 2020 (1 year 11 months)

Designed call monitoring formats and performed quality monitoring across 80–150 calls weekly, compiling trend data and preparing regular reports for management while supporting hiring and operations.

Quality Reporting Data Analysis Excel Coaching Operations Support

Customer Service Representative

Sutherland Global Services

Jun 2017 - Nov 2018 (1 year 5 months)

Handled high-volume voice and chat customer inquiries, meeting service levels and resolving escalations while liaising across teams to maintain customer satisfaction and process adherence.

Customer Service Chat Support Escalation Management Problem Solving

Education

Degrees, certifications, and relevant coursework

Calabar High School

CAPE, Business and Communication Studies

2014 - 2015

Completed CAPE studies in Management of Business and Communication Studies during 2014–2015.

Camperdown High School

CSEC, Secondary Education

2009 - 2014

Completed CSEC examinations with passes in Mathematics, English, Principles of Business, Principles of Accounts, Information Technology, Social Studies, Technical Drawing, and Integrated Science (2009–2014).