Open to opportunities

Martin Peychinov

@martinpeychinov

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Results-driven Senior Compliance Officer with extensive experience in management.

Spain

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What I'm looking for

I am looking for a role that values compliance and customer service excellence, with opportunities for professional growth.

I am a results-driven Senior Compliance Officer with over nine years of experience in compliance management, customer service, and team leadership. My career has been marked by a proven track record of leading high-performing teams, managing risk assessments, and developing streamlined processes that enhance efficiency and ensure regulatory compliance. I possess strong skills in KYC, fraud investigation, and process optimization, which have been instrumental in my success.

Currently, I serve as the Senior Compliance and Customer Experience Manager at ExoClick, where I manage a team of six agents, overseeing their performance and development. My leadership has resulted in two team members earning promotions under my guidance. I am dedicated to delivering exceptional customer service, resolving inquiries, and providing high-quality support to enhance client satisfaction and loyalty. My role also involves investigating fraud to uphold network security and conducting KYC and risk assessments for advertisers, ensuring that potential risks are identified and mitigated effectively.

Experience

Work history, roles, and key accomplishments

Current

Senior Compliance and Customer Experience Manager

Current

ExoClick

Mar 2017 - Present (8 years 2 months)

Managed a team of six agents, overseeing performance and development. Supervised compliance operations, conducted KYC and risk assessments, and investigated fraud to ensure regulatory compliance. Delivered exceptional customer service and implemented process improvements to enhance efficiency.

KYC Fraud Risk Assessment Customer Service Compliance Process Improvement Regulatory Compliance Content Moderation

Compliance and Customer Service

ExoClick

Apr 2016 - Mar 2017 (11 months)

Moderated content for compliance, identified revenue growth opportunities, and collaborated with the Sales department. Conducted KYC and risk assessments for new advertisers and handled security alerts to maintain network safety.

Content Moderation KYC Risk Assessment Compliance Collaboration Revenue Advertiser Support

Transport Professional, Sales and Customer Service

C.H. Robinson

Jan 2014 - Jan 2015 (1 year)

Liaised with carriers to secure truck capacity and negotiated pricing agreements to optimize cost efficiency. Cultivated partnerships with carriers and expanded the company's network by sourcing and onboarding new carriers.

Negotiation Partnerships Onboarding

Education

Degrees, certifications, and relevant coursework

Jönköping University

Master of Science, Logistics and Supply Chain Management

2013 - 2014

Studied MSc in International Logistics and Supply Chain Management, focusing on purchasing and sales, advanced supply chain management, strategy and change in supply chain management, and humanitarian logistics.

Jönköping University

Master of Science, Business Administration

2012 - 2013

Completed MSc in Strategic Entrepreneurship with a focus on business development and financing, including modules on entrepreneurial finance and corporate entrepreneurship.

University of Wolverhampton

Bachelor of Arts, International Business Management

2009 - 2012

Activities and societies: Spent the spring semester 2011 at Stockholm University as an exchange student.

Earned a BA (Hons) in International Business Management, covering strategic management, international trade finance, and B2B marketing, with a dissertation on offshore outsourcing to China.