Open to opportunities

Helen Reano

@helenreano

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Strategic contracts leader driving global clinical trial operations and commercial outcomes.

United Kingdom

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What I'm looking for

I seek senior leadership roles in global contract management where I can drive process excellence, mentor teams, improve compliance, and deliver commercial value in clinical trial operations.

I am a strategic and adaptable leader with nearly two decades of experience in pharmaceutical and CRO clinical trials, specializing in end-to-end customer contract management across EU, ME and APAC.

I have led high-performing, geographically distributed teams through complex contract lifecycles, legal negotiations, commercial pricing, third-party procurement, KPI development, and change management to protect revenue and improve delivery quality.

Notable achievements include designing contracting solutions for China-based clinical trials, delivering audit-worthy Salesforce enhancements to streamline financial approvals, and building scalable contract operations that boosted profitability and supported global execution.

I focus on collaborative stakeholder engagement, process excellence, and people-first leadership to solve global challenges, strengthen customer relations, and foster inclusive, high-performing workplace cultures.

Experience

Work history, roles, and key accomplishments

Current

Director, Customer Contracts

Current

Syneos Health UK Limited

Jan 2018 - Present (8 years)

Oversee global contract teams across Europe and APAC, improving contracting workflows and system efficiency while presenting revenue-impacting contract status to Executive Management to enable timely decisions.

Contract Management Change Management Salesforce Regulatory Compliance Stakeholder Management Team Leadership

Associate Director, Sponsor Contracts

Syneos Health UK Limited

Jul 2013 - Dec 2017 (4 years 5 months)

Led global sponsor contract operations, implemented system and process improvements that increased efficiency, and strengthened customer relationships to protect revenue and meet cycle-time standards.

SOP Development Process Improvement Stakeholder Management Performance Monitoring Salesforce

Manager, Sponsor Contracts

INC Research LLC

Sep 2009 - Jun 2013 (3 years 9 months)

Directed contract management staff supporting EU and APAC, improved KPI visibility with tracking dashboards, and led process improvements that enhanced contractual accuracy and resource allocation.

Team Management KPI Tracking Resource Allocation Risk Management Dashboards

Senior Contracts Manager

MDS Pharma Services UK

Sep 2006 - Aug 2009 (2 years 11 months)

Managed negotiation and closure of global MSAs, CSAs and vendor contracts, drove change-order development with cross-functional teams, and maintained financial tracking to support revenue retention.