Open to opportunities

Teresa Dillard

@teresadillard

Message

I help schools stay audit-ready by enabling teams to use education data systems with confidence.

United States

Message

What I'm looking for

I’m looking to drive EdTech adoption and compliance by partnering with educators and IT to build training, streamline workflows, and keep student data systems audit-accurate—especially in roles blending enablement, incident response, and continuous improvement.

I’m a Strategic Enablement & Compliance Specialist with 15+ years in educational leadership and high-stakes data management. I translate complex regulatory requirements into standardized workflows and internal training programs, so teams can operate with clarity and maintain data integrity. I’ve managed enterprise-level student systems (Infinite Campus, ECATS, PowerSchool, and NCEdCloud SSO) and led cross-functional efforts to achieve 100% audit accuracy.

In my current role, I coordinate student record lifecycle operations to ensure absolute adherence to state/federal mandates and deliver rapid technical enablement during remote-learning emergencies. I’m also a hands-on power user—mentoring peers and running one-on-one and group training—while supporting Tier 1 issues like login and SSO errors to strengthen day-to-day readiness.

Experience

Work history, roles, and key accomplishments

Current

Education & Enablement Specialist

Current

Davidson County Schools

Jan 2024 - Present (2 years 4 months)

Led agile incident management for remote learning during inclement weather, coordinating digital asset distribution and enabling 100% Day 1 uptime for virtual classrooms. Managed end-to-end student records lifecycle compliance and delivered PowerSchool/ECATS training to standardize workflows and support user readiness.

Incident Management Student Records Lifecycle Management Data Integrity

Library Operations & User Success

Davidson County Public Library

Jan 2022 - Jan 2024 (2 years)

Provided systems advocacy and peer training for Evergreen (ILS) and NC Cardinal, supporting user adoption for digital platforms including Libby. Administered automated circulation databases and delivered technical onboarding and troubleshooting for digital resource access.

NC Cardinal Digital Resource Onboarding Troubleshooting Knowledge Management Training

Office & Financial Administrator

Snead’s Mower Repair

Jan 2016 - Jan 2023 (7 years)

Directed the full Accounts Payable/Receivable cycle in QuickBooks and produced monthly reporting dashboards for executive visibility. Resolved complex billing inquiries and vendor account reconciliations using data-driven evidence to close disputes.

Quickbooks Accounts Payable Accounts Receivable Revenue Operations Vendor Reconciliation Billing Disputes

EC Case Manager & Project Lead

SW Randolph HS

Jan 2016 - Jan 2020 (4 years)

Led the 2020 transition to remote operations by managing technology deployment and providing virtual troubleshooting support for 100+ users. Directed internal audit close-out of cumulative records with consistent 100% accuracy and formal district sign-off, and co-chaired the MTSS Data Committee to standardize documentation templates.

Digital Transformation Technology Deployment Remote Support Internal Audit Operational Rigor MTSS Data Management Change Management