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Teodora Pănoiu

@teodorapnoiu

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IT Support Specialist with 4+ years’ experience troubleshooting Active Directory, ServiceNow, and Azure.

Romania

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What I'm looking for

I’m looking for an IT support role where I can deliver first/second-line troubleshooting, manage user access in Active Directory, and resolve incidents in ServiceNow while working with international teams and continuous learning.

I’m an IT Support Specialist with 4+ years of experience delivering first- and second-level support to international users. I specialize in troubleshooting across Active Directory, ServiceNow, Jira, Microsoft 365, and Microsoft Azure environments.

In my most recent role, I supported both software and hardware for end users, managing user accounts, groups, and permissions in Active Directory. I also worked with Microsoft Azure and Exchange Online administration, resolved access and endpoint issues, and used Baramundi tools for remote troubleshooting and access provisioning.

Previously, as a Senior Support Engineer, I managed access control in ServiceNow by granting and removing system access for roles across multiple platforms. I created, monitored, and resolved technical support tickets while maintaining SLA compliance, collaborating with internal technical teams to address complex incidents.

Beyond day-to-day support, my background in philosophy helps me handle new contexts and learn quickly, which keeps me effective when systems, users, or requirements change.

Experience

Work history, roles, and key accomplishments

IT Support Specialist

Dehn

Apr 2026 - Jun 2026 (2 months)

Provided first- and second-level IT support, troubleshooting software and laptop/workstation issues for end users. Managed user accounts and permissions in Active Directory and supported Microsoft Azure and Microsoft Exchange administration, using Jira tickets for incident handling.

Active Directory Azure Microsoft 365 Exchange Online Jira Royal TS Baramundi Management Suite PowerShell Remote Support User Access Management Incident Management hardware troubleshooting Access Provisioning

Production Operator

Royal Merba

Dec 2025 - Mar 2026 (3 months)

Worked in manufacturing as a Production Operator. Applied attention to detail, teamwork, and repetitive task efficiency.

Attention To Detail Teamwork Repetitive Tasks

Magazijn medewerker

Bleckmann Solutions BOZ 1 B.V.

Nov 2025 - Dec 2025 (1 month)

Worked in manufacturing as a warehouse employee. Applied attention to detail, teamwork, and repetitive task efficiency.

Attention To Detail Teamwork Repetitive Tasks

Front Desk Attendant

Hotel Victoria

Aug 2025 - Oct 2025 (2 months)

Managed guest check-in/check-out operations and supported front desk customer service. Processed payments and invoices using Oracle Fidelio.

Oracle Fidelio Customer Service Front Desk Operations Payment Processing Invoice Processing

Senior Support Engineer

Stefanini

Apr 2022 - Aug 2025 (3 years 4 months)

Supported IT services remotely across multiple platforms, including ticket creation and access control workflows. Managed user access in ServiceNow and Active Directory, maintained SLA compliance, and resolved technical incidents for international users.

ServiceNow Salesforce Active Directory VPN Microsoft Office 365 Windows Server Troubleshooting Citrix Access Control Incident Management SLA Knowledge Base Windows 10 Technical Support

Technical Support with English

Computer Generated Solutions Romania SRL

Oct 2021 - Mar 2022 (5 months)

Provided inbound technical support to customers from the United States using troubleshooting techniques to diagnose and resolve support incidents. Worked with support and collaboration tools while supporting incident resolution.

Technical Support Troubleshooting Cisco Microsoft Office Outlook Avaya Slack ICare Java

Education

Degrees, certifications, and relevant coursework

Faculty of Philosophy

Bachelor's degree, Philosophy

2016 - 2019

Earned a Bachelor's degree in Philosophy, with a thesis on the complexity of the brain and mental mechanisms from a scientific-philosophical perspective. Specialized in areas including philosophy of mind and cognitive science, applied ethics, and philosophy of culture.