overseed daily operations at Smash Daddy, supporting smooth service, food-quality consistency, staff training, cash handling, POS systems, and daily financial reconciliation.
I've supported customers and technology products at GEOTAB, Kelly Services, and Clou5, resolving device, network, account, email, hardware, software, and reservation issues through phone, chat, and email. At GEOTAB, I achieved an 85% first-contact resolution rate and completed 30+ hardware troubleshooting sessions weekly.
My experience also includes mainframe operations with Pyramid Consulting, using z/OS, JCL, DB2, CICS, COBOL, IMS, IPL procedures, LPARs, and ITIL processes. I bring operational leadership, bilingual customer communication, data handling, and hands-on troubleshooting across fast-paced environments.
