Tennilla Averhart
@tennillaaverhart
Experienced Claims Specialist with a focus on customer service excellence.
What I'm looking for
I am an experienced Claims Specialist with over 15 years of expertise in both in-office and remote environments, dedicated to providing exceptional customer service while ensuring compliance with Social Security Administration policies. My career has been marked by a commitment to accuracy and integrity, particularly in adjudicating Supplemental Security Income (SSI) claims. I have honed my skills in managing complex cases and conducting thorough fraud investigations, which are crucial in safeguarding program integrity.
Throughout my tenure at the Social Security Administration, I have demonstrated strong organizational, analytical, and communication skills. I have successfully adapted to diverse work environments, often taking on leadership roles such as Acting Manager during managerial absences. My ability to oversee office operations and remote teams has been recognized as a key asset in maintaining productivity and compliance within the agency.
Experience
Work history, roles, and key accomplishments
Social Insurance Specialist
Social Security Administration
May 2012 - Present (13 years 1 month)
Adjudicate Supplemental Security Income (SSI) claims with high accuracy in both in-office and remote settings. Ensure compliance with SSA laws and policies while conducting fraud investigations and managing data in automated systems. Act as Acting Manager during managerial absences.
Service Representative
Social Security Administration
Mar 2008 - May 2012 (4 years 2 months)
Responded to public inquiries regarding Social Security programs and services. Organized outreach programs to educate the public on benefits and processed applications for replacement Social Security cards while supporting Claims Specialists.
Education
Degrees, certifications, and relevant coursework
University of Louisiana at Lafayette
Bachelor of Arts, General Studies
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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