Looking for a job

Tengetile Zwane

@tengetilezwane

Message

I resolve customer issues and coordinate high-volume orders, schedules, and remote administrative support.

South Africa

Message

What I'm looking for

I'm looking for a customer support, virtual assistant, or operations coordination role where I can resolve customer queries, manage orders and schedules, work independently, and improve day-to-day workflows.

At Takealot, I supported customers remotely while managing 20 to 30 orders per day during peak periods, from sourcing and tracking through delivery. I resolved substitutions, delays, and missing-item issues while keeping customers informed and satisfied.

Previously at Ultra Chem, I coordinated production, warehouse, and dispatch schedules that supported 98% on-time delivery. I created Excel and ERP master schedules that reduced scheduling conflicts by 30%, while coordinating logistics, customer queries, staff rostering, and office administration.

Experience

Work history, roles, and key accomplishments

Remote Personal Shopper

Takealot

Apr 2025 - Jun 2026 (1 year 2 months)

Provided remote customer support and virtual assistance, managing 20 to 30 orders per day during peak periods. Handled sourcing, tracking, delivery, and resolved order issues to maintain customer satisfaction.

Customer Service Virtual Assistant Order Management Scheduling Communication Skills Problem Solving Digital Tools ERP

Schedule Coordinator

Ultra Chem (Pty) Ltd

Feb 2023 - Feb 2025 (2 years)

Coordinated production, warehouse, and dispatch schedules, achieving 98% on-time delivery. Liaised with customers, suppliers, and transporters to resolve queries and improve workflow efficiency.