Tendai Zimunya

Currently working as a nurse, I provide basic care to patients, monitor their conditions, and maintain accurate patient records. I actively promote patient safety and collaborate with multidisciplinary teams to create and implement individual care plans tailored to each patient

’s needs.

Engaged in a customer service role with a medical company, offering exceptional support to English-speaking patients. Responsibilities encompass handling inbound and outbound calls, scheduling appointments, addressing inquiries, and ensuring a positive patient experience, including health insurance verification.

Determined patients' insurance coverage by notifying carriers and submitted invoices after services had been performed. Interviewed new and existing patients to obtain required personal information and medical history.

Evaluated and processed customer loan and insurance applications. Hired and trained talented workforce equipped to meet financial targets.

Served as main point of contact for outside vendors, connecting with relevant personnel or department promptly. Liaised with customers, addressed enquiries, handled meeting requests and answered billing questions to provide outstanding customer care.

Coordinated, scheduled and executed in-depth data entry projects. Received and captured policy application forms.

Worked effectively as part of wider team and with minimal supervision, consistently exceeding targets. Strategically managed inventory and supplier relationships to minimise waste and purchasing costs.

Studied Insurance and Risk Management, gaining expertise in financial planning and insurance needs. Developed skills in evaluating and processing customer loan and insurance applications.

Focused on Music and Musicology, exploring various aspects of music theory and history. Completed the program in 2009.

Completed 1100 hours of practical training and 1200 hours of professional traineeships. Gained hands-on experience in nursing practices and patient care.