Looking for a job

Mary Wanjiku

@marywanjiku3

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A dedicated and adaptable professional with extensive experience in healthcare and customer service

Finland

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What I'm looking for

I look forward to work in a positive working environment that will enable me to grow professionally to meet the company’s needs.

I am an astute communicator with strong interpersonal skills and attentive to details. An individual with proven high level of customer service and a champion of client-centered care. Upholds integrity and believe in professional responsibility and progress. Very keen on career in medical services, customer service, community/public health, pediatric nursing, and mentoring. Pursuing work opportunity in a first-rate and dynamic organization in a post that requires a passionate and motivated individual.

Experience

Work history, roles, and key accomplishments

Care Officer

CIC Insurance Group PLC

May 2021 - Jun 2023 (2 years 1 month)

Monitored inpatient authorizations and admission undertakings, controlling costs and average length of stay and pre-authorizing optical and scheduled cases. Managed medical call center and emergency lines, coordinated monthly rota and duty allocation, handled case queries, and supported performance appraisal, coaching/mentoring, planning, and budgeting for the department.

Inpatient Authorizations Cost Control Length of Stay Monitoring Pre authorization (Optical Scheduled Cases)Medical Call Center Management Emergency Line Coverage Rota and Duty Allocation Customer Provider Query Resolution Performance Appraisal and Coaching Department Planning and Budgeting

CARE MANAGER

RESOLUTION INSURANCE COMPANY

May 2019 - Apr 2021 (1 year 11 months)

I was a Care Manager, Handling all Inpatient and Outpatient calls.
Processing Inpatient and Outpatient hospital approvals as per scheme and insurance policies
Visitation of all admitted clients

Education

Degrees, certifications, and relevant coursework

Kenya Medical Training College

Diploma in Community Health Nursing (CREDIT), Community Health Nursing

2012 - 2015

Activities and societies: Trainee Community Health Nursing (Mar 2012–Jul 2015); rotations included Bungoma County training, Nakuru Level 5 Referral Hospital (Psychiatry Unit), Bumula sub-county hospital, and Webuye sub-county hospital. Performed patient admissions/records, psychosocial support, ward management, pre/post-op pediatric support, counseling/testing, family planning, and outreach services.

Completed a Diploma in Community Health Nursing from 2012 to 2015. Undertook trainee community health nursing placements including psychiatry and community/rural experience.