Looking for a job

TEMITOPE ADEBAYO

@temitopeadebayo3

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I resolve complex technical issues and improve client support outcomes.

Nigeria

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What I'm looking for

I'm looking to apply my troubleshooting, customer support, and technical documentation skills to deliver efficient assistance and improve user experience at Socket.dev.

I've resolved account, service, and technical issues across 40+ client accounts at 360 Vision Consulting, maintaining 95% client satisfaction and SLA compliance above 95%.

I manage high-volume support conversations across phone, chat, and email, document troubleshooting accurately in HubSpot, and escalate complex cases to specialist teams when needed.

Previously, I supported 40–60 active cases at Swift Consulting and installed, configured, and troubleshot Sage 50, QuickBooks, and web-based platforms for 50+ organisations at Proud Vision Consulting. I also trained more than 80 end-users to resolve common issues independently.

Experience

Work history, roles, and key accomplishments

Client Success Manager

360 Vision Consulting

Sep 2023 - Apr 2026 (2 years 7 months)

Diagnosed and resolved account and service issues for over 40 client accounts via phone, chat, and email, employing structured questioning to identify root causes. Escalated complex issues to specialist teams and maintained meticulous documentation in HubSpot with 100% accuracy, sustaining a 95% client satisfaction rate.

Technical Troubleshooting Root Cause Diagnosis Multichannel Support Escalation Management HubSpot CRM Documentation SLA Compliance Critical Thinking Problem Solving

Customer Support Representative

Swift Consulting

Jul 2021 - Aug 2023 (2 years 1 month)

Provided support via chat and email, managing 40-60 active cases concurrently and utilising systematic troubleshooting to resolve issues efficiently. Investigated recurring technical issues and developed self-service documentation that reduced repetitive enquiries by 25-30%.

Technical Troubleshooting Multichannel Support Zendesk SLA Compliance Documentation Problem Solving Case Management

Technical Consultant

Proud Vision Consulting

Jan 2016 - Jun 2021 (5 years 5 months)

Installed, configured, and troubleshot accounting software (Sage 50, QuickBooks, and web-based platforms) for over 50 client organisations. Instructed over 80 end-users on resolving common issues independently, reducing recurring support requests.

Sage 50 Quickbooks Web Based Platforms Software Installation Configuration Troubleshooting End User Training Root Cause Analysis