Temiloluwa Oshodi
@temiloluwaoshodi
Project manager specializing in customer service and remote call-centre operations.
NigeriaWhat I'm looking for
I am a results-driven Project Manager with strong customer service expertise, remote work proficiency, and proven experience coordinating cross-functional teams and delivering high-quality service outcomes. I excel at client communication, issue resolution, and meeting targets using CRM systems and digital collaboration tools.
My achievements include resolving 95% of client issues on first contact, enrolling 200+ customers monthly onto digital platforms, and implementing automated onboarding communications to improve attendance and engagement; I bring a continuous improvement mindset and reliable performance in deadline-driven environments.
Experience
Work history, roles, and key accomplishments
Project Manager
Grasmhor Ltd
Jan 2023 - Present (3 years 2 months)
Oversee client communications and coordinate cross-functional teams to deliver architectural and design projects, resolving 95% of client issues on first contact and achieving 90% satisfaction ratings.
Client Services Coordinator
Brainyworld MEP
Jan 2022 - Dec 2022 (11 months)
Managed client onboarding and programme registrations, implemented automated bulk email messaging, and drove an 85% attendance rate through proactive follow-up and scheduling.
Digital Banker
United Bank for Africa
Jan 2018 - Dec 2019 (1 year 11 months)
Facilitated digital banking adoption by enrolling 200+ customers monthly, resolved 90% of digital issues on first contact, and produced performance reports to improve user experience.
Education
Degrees, certifications, and relevant coursework
Yaba College of Technology
Higher National Diploma, Quantity Surveying
2015 - 2017
Completed a Higher National Diploma (HND) in Quantity Surveying, focusing on advanced surveying and quantity estimation techniques.
Yaba College of Technology
National Diploma, Quantity Surveying
2012 - 2014
Completed a National Diploma (ND) in Quantity Surveying with foundational training in measurement, costing, and construction documentation.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Interested in hiring Temiloluwa?
You can contact Temiloluwa and 90k+ other talented remote workers on Himalayas.
Message TemiloluwaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
