Open to opportunities

Tejas Kale

@tejaskale

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Experienced Contact Center Solution Engineer with expertise in chatbot development and cloud platfor

India

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What I'm looking for

Seeking a role that leverages my expertise in contact center solutions and cloud platforms to drive innovation and operational efficiency.

As a seasoned Contact Center Solution Engineer with over 5 years of experience, I specialize in designing and implementing cutting-edge contact center solutions and chatbots. My expertise spans platforms like Amazon Connect, Thrio CC360, Five9, and Local Measure, as well as chatbot development using Amazon Lex and GCP DialogFlow.

Proficient in cloud platforms such as AWS and GCP, I have a strong background in custom reporting using GCP BigQuery and MySQL, and business process automation. My technical skills extend to programming languages like JavaScript, Python, and SQL, with experience in database management and automation tools like Postman and API Testing.

In my current role at Shreedha Green Solutions Pvt Ltd, I have developed multichannel IVR call flows, managed tenant creation, and conducted end-to-end testing of IVR systems. I have also designed chatbots to enhance user interaction and implemented business process automation using Automation Anywhere. My work has significantly contributed to enhancing customer engagement and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Software Engineer

Current

Shreedha Green Solutions Pvt Ltd

Jun 2022 - Present (2 years 11 months)

Responsible for developing multichannel IVR call flows and managing tenant creation and service provisioning. Conducted end-to-end testing of IVR systems and developed custom reports using GCP BigQuery and MySQL. Designed chatbots with GCP DialogFlow and implemented business process automation using Automation Anywhere.

Amazon Connect Thrio CC360 GCP Big Query MySQL Dialogflow AWS Postman ServiceNow

Quality Assurance Analyst

WebHelp India Pvt Ltd

Jun 2021 - May 2022 (11 months)

Performed manual, automation, and API testing with a focus on various testing methodologies. Gained experience in defect tracking using JIRA and SQL queries for data verification. Familiar with Agile methodology and core Java concepts.

Manual Testing Automation Testing API Testing Jira SQL Agile Methodology Java Functional Testing Regression Testing

Associate

Clevora

Apr 2020 - Jun 2021 (1 year 2 months)

Contributed to the design and implementation of custom reporting and analytics solutions for contact center operations. Focused on testing cloud-based applications and gained foundational experience in API automation.

Custom Reports Analytics System Integration Performance Optimization

Education

Degrees, certifications, and relevant coursework

Sant Gadge Baba Amravati University

Bachelor of Engineering, Engineering

2012 - 2016

Grade: 8.0/10

Completed a Bachelor of Engineering (B.E.) with a focus on engineering principles and practices, achieving a CGPA of 8.0/10. The program included hands-on projects and theoretical knowledge that prepared me for a career in software development and engineering.