SGSanchit Gupta
@sanchitgupta2
Software Engineer specializing in enterprise contact center integrations, CRM, and scalable API development.
IndiaWhat I'm looking for
I am a software engineer with 2+ years of experience building and maintaining enterprise contact center technologies and CRM platforms for banking clients. I architect and operate high-availability integrations between Genesys Cloud and Salesforce Service Cloud, focusing on system reliability and performance.
I design scalable APIs, implement automated monitoring and dashboards, and optimize database and application performance to meet strict uptime SLAs. My projects include conversational AI implementations using Dialogflow and production ML systems deployed as user-facing web applications.
I hold certifications in Azure AI, AWS Cloud Practitioner, and Salesforce Data Cloud, and I work using Agile and DevOps practices to deliver measurable improvements such as 30% reduced processing time and 99.9% system uptime.
Experience
Work history, roles, and key accomplishments
CSEngineered and maintained enterprise contact center infrastructure (Genesys Cloud, Salesforce Service Cloud) for 500+ agents, implemented API integrations that reduced processing time by 30% and maintained 99.9% system uptime.
Education
Degrees, certifications, and relevant coursework
D.Y. Patil Institute of Engineering, Management and Research
Bachelor of Engineering, Engineering
2019 - 2023
Grade: 8.55 CGPA
Bachelor of Engineering in Pune with a CGPA of 8.55, completed coursework from July 2019 to July 2023.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Social media
Job categories
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