Open to opportunities

parag rane

@paragrane

Message

AWS Connect developer and lead specializing in scalable serverless contact center solutions.

India

Message

What I'm looking for

I seek a role building scalable AWS contact-center/serverless solutions, leading teams, and driving end-to-end implementations with strong DevOps and automation practices.

I am an AWS Connect Developer/Lead with over 10 years of experience designing, implementing, and maintaining scalable contact-center and cloud solutions for BFS and enterprise customers.

I specialize in Amazon Connect, AWS Lambda, Amazon Lex, DynamoDB, S3, API Gateway and Serverless architectures, and I deliver end-to-end implementations including instance creation, contact flows, Lex bots, and outbound/queued-callback features.

I have led development teams, provided technical guidance, conducted requirement analysis, participated in code reviews, and automated deployments using Terraform, GitLab and Jenkins to ensure high code quality and reliable delivery.

My measurable achievements include replacing DTMF menus with Lex-driven IVR, implementing DNIS/area-code routing, building CTR pipelines with Kinesis/Lambda/S3, configuring SSO (Okta/Azure AD), and designing voicemail, scheduled callbacks, and dynamic prompt solutions for global deployments.

Experience

Work history, roles, and key accomplishments

Current

AWS Connect Developer/Lead

Current

Cognizant Technology Solutions

Mar 2022 - Present (3 years 10 months)

Lead AWS Connect developer delivering serverless contact center solutions for BFS clients, designing Lambda-driven contact flows, Lex IVR, and DynamoDB-backed routing, improving automation and maintainability across deployments.

Amazon Connect AWS Lambda Amazon Lex DynamoDB S3 Python Terraform Jenkins Gitlab

Assistant Manager

Tata Communications

Mar 2020 - Mar 2022 (2 years)

Managed development and delivery of Amazon Connect contact center enhancements, implementing DNIS routing, holiday calendars, voicemail and outbound DID flows using Lambda and Connect integrations.

Amazon Connect Lambda API Gateway DynamoDB S3 Python IAM Secrets Manager Cloudwatch

Module Lead

Persistent Systems

Apr 2018 - Mar 2020 (1 year 11 months)

Led module-level delivery of cloud contact center features including Lex-driven IVR, queued callbacks, country/area-code routing and CRM integrations using serverless AWS components.

Amazon Connect AWS Lambda DynamoDB Python EventBridge Kinesis S3 CI CD

Senior System Engineer

Infosys Technologies

Dec 2014 - Apr 2018 (3 years 4 months)

Developed contact center serverless applications and integrations, contributed to requirements analysis, troubleshooting, and deployment automation using GitLab and Jenkins.