Teban Aguilar
@tebanaguilar
Customer Success Operations leader driving efficiency, adoption, and team performance.
Costa RicaWhat I'm looking for
I’m Esteban Aguilar, a customer success and operations leader with over 15 years of experience building and guiding global teams to deliver measurable results in operational efficiency and customer experience.
I lead large teams to improved outcomes—driving a 15% rise in operational efficiency, cutting costs 12%, and increasing CSAT above 90%—by combining data-driven process improvement with empathy and strong communication.
I prioritize cross-functional collaboration, product adoption, and scalable onboarding, using Lean Six Sigma and agile thinking to streamline workflows, accelerate time-to-value, and foster a culture of trust and continuous improvement.
Experience
Work history, roles, and key accomplishments
Led global operations teams of 200+ and drove a 15% increase in operational efficiency while reducing costs by 12% and improving customer satisfaction by 8%.
Managed a team of 25–50 investigations associates, improving productivity by 20% and reducing incident resolution time by 30% through workflow analysis and technology integration.
Education
Degrees, certifications, and relevant coursework
Universidad Latina
Bachelor of Business Administration, Business Administration
Completed a Bachelor in Business Administration at Universidad Latina, graduating in 2018.
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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