Mariano Sanchez
@marianosanchez
Operations and analytics leader driving data-informed improvements and high-performing global teams.
Costa RicaWhat I'm looking for
I am an operations and analytics leader with over ten years of experience at Amazon, managing global teams across Advertising, Business Intelligence, HR operations, and Workforce Planning. I build scalable processes, dashboards, and KPI frameworks used for director- and SVP-level decisions.
I have led cross-regional operations and BI teams, reduced operational risk, and delivered measurable improvements — for example, cutting makegoods from 5 to 1 per 1,000 campaigns and upskilling 15 associates to Campaign Managers, saving $1.1–1.5M annually. I develop talent through coaching and mentorship, achieving 0% regretted attrition and promoting analysts into senior roles.
I am skilled with SQL, Salesforce/SOQL, Tableau, QuickSight and programmatic advertising platforms (Amazon DSP, WideOrbit, IronSource, Magnite), and I partner effectively with HR, Finance and senior leadership to drive performance and operational alignment.
Experience
Work history, roles, and key accomplishments
Led global advertising operations across Costa Rica and India managing 60+ associates and two team leads, reducing makegoods from 5 to 1 per 1,000 campaigns and achieving 0% regretted attrition through targeted coaching and training.
Led global business intelligence for DLS with an eight-person team, built dashboards and SQL pipelines used by VP/SVP leadership, and created Salesforce reports used over 8,000 times to inform HR operations.
Delivered 20+ analytical projects across HR, Finance, and operations, implemented BI standardization and KPI frameworks, and built SQL pipelines and dashboards to improve data quality and reporting efficiency.
Developed early reporting dashboards and SOPs, resolved 800+ data requests in a year, and implemented sprint-based ticket prioritization to support later BI centralization.
Managed forecasting and staffing across 18 channels for Spain, Europe, and North America, maintaining SLAs above 95% and modeling contact volume, AHT, and shrinkage to optimize resource allocation.
Education
Degrees, certifications, and relevant coursework
Universidad Estatal a Distancia (UNED)
Bachelor's Degree in Business Administration, Business Administration
2024 -
Enrolled in a Bachelor's Degree program in Business Administration at UNED beginning January 2024.
Instituto Jiménez
High School Diploma, General Studies
2010 - 2010
Completed a High School Diploma at Instituto Jiménez in December 2010.
Availability
Location
Costa RicaAuthorized to work in
Social media
Job categories
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