Open to opportunities

Rocio Chapman

@tcrcio

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Dynamic professional with expertise in project management and cross-functional team leadership.

Mexico

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What I'm looking for

Seeking a challenging role in a diverse and dynamic environment where I can apply my project management expertise and global perspective to drive growth and innovation.

I am a dedicated and results-driven professional with extensive experience in project management, team leadership, and cross-functional collaboration. My career spans multiple industries, including education, finance, and event coordination, where I have consistently delivered high-quality results and inspired teams to excel.

Fluent in both English and Spanish, I bring a global perspective to my work, complemented by basic proficiency in Italian, French, Portuguese, and Catalan. My technical skills encompass a wide range of software, including CRM, SAP, and Microsoft Office, as well as expertise in data analysis and marketing research.

I am passionate about continuous learning and professional development, having completed numerous courses in digital marketing, data analytics, and leadership. My commitment to excellence and integrity drives me to seek challenging environments where I can contribute meaningfully and foster growth and innovation.

Experience

Work history, roles, and key accomplishments

Modular Admin Assistant

University of Chichester

Jun 2021 - Oct 2023 (2 years 4 months)

Provided administrative support in a modular coordination role, enhancing project management and organizational skills. Engaged with diverse stakeholders to ensure effective communication and compliance with educational standards.

Project Management Communication Organizational Skills Stakeholder Engagement Compliance Data Management Microsoft Office CRM Software Team Collaboration Problem Solving

Enrolment Coordinator

John Wiley & Sons Ltd

Feb 2019 - Oct 2020 (1 year 8 months)

Coordinated enrolment processes for educational services, focusing on customer service and communication. Developed marketing strategies to enhance student engagement and retention.

Customer Service Marketing Communication Enrolment Management Data Analysis CRM Software Project Coordination Problem Solving Team Leadership

International Admissions Officer

Bournemouth University

Dec 2016 - Jan 2019 (2 years 1 month)

Managed international admissions processes, providing guidance to prospective students on compliance and immigration. Enhanced operational efficiency through process improvements.

Admissions Compliance Immigration Counseling Customer Service Data Management Project Management Communication Stakeholder Engagement Problem Solving Team Collaboration

International Team Leader

Chichester College

Jun 2014 - Aug 2016 (2 years 2 months)

Led a team focused on international student support and engagement. Developed training programs and workshops to enhance team performance and student experience.

Team Leadership Project Management Training Development Communication Stakeholder Engagement Customer Service Problem Solving Data Analysis Organizational Skills

Admin Assistant

Chichester College

Jul 2013 - May 2014 (10 months)

Provided administrative support, managing schedules and communications. Assisted in various projects to improve operational efficiency and student services.

Administrative Support Communication Organizational Skills Customer Service Data Management Microsoft Office Team Collaboration Problem Solving Time Management Stakeholder Engagement

Various Roles

Various Industries

Jan 2000 - May 2013 (13 years 4 months)

Held multiple roles across various industries, including project administration, translation, marketing, and customer service. Developed a broad skill set adaptable to diverse environments.

Translation Marketing Customer Service Data Analysis Communication Team Collaboration Problem Solving Event Coordination

Education

Degrees, certifications, and relevant coursework

UK Northern Council for Further Education (NCFE)

Certificate, Team Leading

2015 -

Obtained a Level 2 Certificate in Team Leading Knowledge, enhancing leadership and management skills.

National Polytechnic Institute

Bachelor of Arts (Hons), Business and Commercial Relations

1996 - 2001

Grade: GPA 2:1 (8.30/10)

Completed a Bachelor's degree in Business and Commercial Relations with a GPA of 2:1 (8.30/10), focusing on various aspects of business management and relations.