Open to opportunities

Melissa User

@melissauser4

Message

Operations and project coordinator skilled in process optimisation and data-driven reporting.

United Kingdom

Message

What I'm looking for

I seek a part-time or flexible hybrid role where I can apply process optimisation, stakeholder management, and data-driven reporting to improve programme performance.

I am an efficient and dependable operations and administrative professional with over nine years' experience in the UK education sector, progressing from administrative support roles into performance and project management.

As a Performance Manager and Programmes Coordinator, I managed end-to-end delivery of educational programmes, implemented CRM and reporting systems, and supervised day-to-day project activities to meet operational milestones and quality standards.

I recently upskilled in data analytics (Google Data Analytics certificate in progress) and apply data cleaning, exploration, visualization, and automated reporting to drive decision-making and track KPIs.

I bring strong stakeholder management, process optimisation, and meticulous record-keeping skills, and I am seeking a part-time or flexible hybrid role where I can support organisational goals through improved operational efficiency and clear performance reporting.

Experience

Work history, roles, and key accomplishments

Performance Manager

Ripe Learning UK

Apr 2021 - Oct 2025 (4 years 6 months)

Managed end-to-end delivery of educational programmes, developed reporting systems that tracked programme performance and student outcomes, and implemented workflow optimisations to improve service quality and efficiency.

Project Coordination CRM Process Improvement Stakeholder Management Quality Assurance Data Analysis

Programmes Coordinator

Ripe Learning UK

Apr 2018 - Mar 2021 (2 years 11 months)

Managed day-to-day learning programmes and implemented project management reporting and CRM systems to improve client services and senior management reporting.

Program Management CRM Project Reporting Data Management

Marketing and Recruitment Advisor

Ripe Learning UK

Oct 2016 - Mar 2018 (1 year 5 months)

Streamlined client recruitment, enrolment, and assessment processes, provided first-line administrative support, and coached junior administrative staff to improve operational efficiency.

Recruitment Client Onboarding Administrative Support Team Supervision Data Management Process Improvement Customer Service

Maritime Transport Administrator

IFS International Forwarding, S.L.

Mar 2010 - Jun 2010 (3 months)

Handled maritime transport documentation including waybills and customs paperwork, maintained customer database, and resolved requests, complaints, and claims promptly.

Maritime Documentation Data Entry Claims Resolution

Education

Degrees, certifications, and relevant coursework

Coursera / Google

Professional Certificate, Data Analytics

Professional Certificate program in Google Data Analytics covering SQL, R, Tableau, and data ethics; expected completion in early 2026.

Universidad de Sevilla

Bachelor's Degree, Market Research and Marketing

2010 - 2015

Bachelor-level degree in Market Research and Marketing with focus on strategic planning, consumer behaviour, and quantitative and qualitative research methods.