Taylor Winston

I’m a Technical Support Specialist with 2+ years of experience resolving hardware and software issues within high-volume SaaS environments. I managed a ticket queue of approximately 40+ inquiries daily across chat, email, and phone while maintaining high customer satisfaction ratings.

In my Tier 1 help desk role, I delivered rapid resolutions by prioritizing and handling incoming inquiries through help desk platforms and live chat tools. I facilitated seamless system access by troubleshooting account issues and managing secure billing or credential updates, while authoring and updating internal help resources to improve team response time and user self-service accuracy.

I bring a strong user-first mindset: I troubleshoot platform navigation challenges, collaborate with cross-functional teams to identify software bugs, and advocate for user-centric product enhancements. I’m energized by proactive problem solving, bug reporting, and turning inquiry trends into actionable insights using tools like Google Sheets and data tools.