Deon Richardson
@deonrichardson
Resourceful claims professional transitioning to IT support, skilled in technical troubleshooting and customer service.
United StatesWhat I'm looking for
I am a detail-oriented claims adjuster with strong experience managing high-volume caseloads, conducting in-depth investigations, and delivering customer-focused resolutions while maintaining HIPAA compliance. I combine analytical rigor with clear communication to explain complex issues to non-experts.
My background includes provider services, benefits administration, and technical support for business customers where I diagnosed network and device faults, performed systematic troubleshooting, and escalated complex issues when needed. I routinely used tools and standards such as ICD-10, CPT, HCPCS coding and maintained precise data entry and policy evaluations.
I am eager to apply my transferable skills—advanced computer literacy, problem solving, technical communication, and client advocacy—to an IT support role in a dynamic organization that values accuracy, responsiveness, and continuous learning.
Experience
Work history, roles, and key accomplishments
Claims Adjuster
International Benefits Administration
Dec 2022 - Present (3 years 3 months)
Manage a high-volume caseload of benefits claims, determine and authorize appropriate payments, and ensure accurate data entry while maintaining HIPAA compliance and using ICD-10/CPT/HCPCS coding.
Provider Services Representative
WPS Health Solutions
Jun 2022 - Dec 2022 (6 months)
Guided providers on claim matters, verified claim data for processing, analyzed denial patterns, and resolved provider inquiries while adhering to HIPAA privacy standards.
Technical Support Representative
Alorica
Jul 2019 - Jul 2021 (2 years)
Provided technical support to Verizon Business customers via phone, chat, and email, performing diagnostics on network, VoIP, and device issues and escalating complex faults to specialized teams.
Customer Service Representative
Blue Cross NC
Aug 2019 - Apr 2021 (1 year 8 months)
Provided frontline support for members, resolved complaints, advised on health insurance options, and monitored coverage to increase customer satisfaction and identify sales opportunities.
Education
Degrees, certifications, and relevant coursework
Strayer University
Master of Business Administration, Public Administration
Grade: Summa Cum Laude
Master of Business Administration in Public Administration completed in December 2024 with summa cum laude honors and placement on the Dean's List.
Belhaven University
Bachelor of Science, Business Administration
Activities and societies: Member of the football team for four years
Bachelor of Science in Business Administration awarded in May 2018; participated on the university football team for four years.
McLaurin High School
High School Diploma, High School Diploma
Activities and societies: Honor Roll; Beta Club
High School Diploma awarded in May 2013 with Honor Roll and Beta Club participation.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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