Open to opportunities

Taylor Heilers

@taylorheilers

Message

I structure compliant, profitable automotive finance deals across luxury and import franchise lenders.

United States

Message

At Gillman Nissan Fort Bend, I structure and place finance deals across captive and retail lenders while averaging $2,800 PRU and 3.0 products per deal. I deliver a menu-based presentation to every customer and maintain funding-ready, auditable contract packages.

I progressed from internet sales and desk management into the finance office, increasing sales volume 20% and building a service-drive conquest process that added 10–12 units per month. I partner with sales leadership to protect combined front- and back-end gross while matching credit, LTV, and payment calls to the right lender.

Earlier, I led owner loyalty and operations at Shottenkirk Nissan, achieving a 38% sales-to-service retention rate and a top-3 national customer experience ranking. I also owned and operated a clinic, growing annual revenue 285% and reducing A/R collection time from 43 to 17 days.

Experience

Work history, roles, and key accomplishments

Current

Finance & Insurance Manager

Current

Gillman Nissan Fort Bend

Apr 2026 - Present (5 months)

Average $2,800 PRU and 3.0 products per deal while maintaining a fully compliant, menu-based presentation delivered to 100% of customers. Structure and place deals across the captive and retail lender bench, and own end-to-end compliance including ECOA, TILA, Red Flags, Safeguards, and OFAC.

F&I Menu Presentation Compliance ECOA TILA Red Flags Safeguard OFAC Lender Relations Deal Structuring NMAC IFS Reynolds And Reynolds Dealertrack Route One

Desk Manager / Internet Sales Manager

Gillman Nissan Fort Bend

Mar 2025 - Apr 2026 (1 year 1 month)

Structured and desked new and pre-owned deals, managing gross retention from first pencil through finance turnover. Increased sales volume by 20% and improved sales efficiency to 34%, and recruited, trained, and coached a team of twelve sales consultants.

Desking Deal Structuring Gross Management Sales Training Internet Sales Credit Applications Inventory Management Pricing Strategy F&I Integration

Owner Loyalty and Operations Manager

Shottenkirk Nissan

Jan 2020 - Mar 2025 (5 years 2 months)

Analyzed survey data to identify consumer behavior trends and adjust process, achieving a 38% sales-to-service retention rate. Developed customer experience training programs, surpassing benchmarks to rank 3rd in the nation, and generated $1.2 million in retail gross profit.

Customer Experience Survey Analysis Training Retail Sales Fleet Sales Inventory Management VAuto Gross Profit Quality Growth Program

Sales and Leasing Consultant

Robbins Nissan

Jan 2019 - Jan 2020 (1 year)

Produced $3.9 million in revenue over 12 months on new Nissan and pre-owned retail. Presented vehicle pricing, interest rates, and payment options, and partnered with sales and finance managers to secure and close the purchase.

Sales Leasing Customer Service Negotiation Product Knowledge

Owner / Administrator

Omni Rehab Specialists, LLC

Oct 2008 - Sep 2018 (9 years 11 months)

Owned P&L, strategic direction, and daily operations for a clinic with ten full-time employees and a $900K annual budget. Drove a 285% increase in annual revenue and 441% increase in patient volume through referral development and direct marketing.

P&L management Strategic Planning Operations Revenue Cycle Management AR Management Payroll Budgeting Financial Forecasting Marketing

Education

Degrees, certifications, and relevant coursework

University of St. Thomas

Master of Business Administration, Finance

Grade: 3.3

MBA in Finance from the University of St. Thomas, Houston, TX, with a GPA of 3.3.

University of St. Thomas

Bachelor of Business Administration, Business Administration

Activities and societies: Dean's List; St. Thomas Aquinas Scholarship

Bachelor of Business Administration with a minor in Philosophy from the University of St. Thomas, Houston, TX. Dean's List and St. Thomas Aquinas Scholarship recipient.