
Taylor Fowler
@taylorfowler
Customer Success professional at Your New Beginning, guiding client goals and engagement through recurring behavioral health groups.
What I'm looking for
At Your New Beginning, I lead recurring in-person and video-based group sessions for clients in court-mandated behavioral health programs. I partner with clients to create goals and action plans, track progress, and raise concerns to supervisors and the interdisciplinary team when needed.
At Hope Impacts, I onboarded and trained new volunteers and coordinated with community partners and service providers to connect people facing housing instability with resources. I’m seeking a Customer Success role where relationship-building and retention drive results.
Experience
Work history, roles, and key accomplishments
Group Facilitator
Your New Beginning
Apr 2026 - Present (5 months)
Lead recurring in-person and video-based group sessions for 10+ clients in court-mandated behavioral health programs, delivering structured curriculum and keeping participants engaged. Partner with clients to co-create goals and action plans, tracking progress and adjusting approach to keep them on course toward outcomes.
MSW Intern, Group Facilitator
Your New Beginning
May 2025 - Apr 2026 (11 months)
Facilitated groups for adult men reintegrating into the community after involvement in the justice system. Researched and created take-home learning materials that reinforced session content and helped clients apply skills between sessions.
Volunteer Coordinator
Hope Impacts
Oct 2024 - Apr 2025 (6 months)
Onboarded and trained 20–30 new volunteers per month to deliver consistent, client-centered, trauma-informed service. Coordinated volunteers and external service providers to meet the needs of people facing housing instability.
Front End / Cashier
Total Wine
May 2024 - Nov 2024 (6 months)
Completed product training to give customers knowledgeable, personalized recommendations. Built rapport with customers and processed transactions accurately in a fast-paced, high-volume environment.
Education
Degrees, certifications, and relevant coursework
University of Texas at Arlington
Master of Social Work, Social Work
Grade: 3.8
Master of Social Work degree from the University of Texas at Arlington, expected completion in August 2026.
Arizona State University
Bachelor of Science, Forensic Psychology
Grade: 4.0
Activities and societies: Dean’s List 2022 & 2023; National Honor Society
Bachelor of Science in Forensic Psychology from Arizona State University, graduated Cum Laude in May 2023.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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