Taylor Davis

At VXI, I reviewed account and service information in internal support systems and documented customer concerns, troubleshooting steps, and outcomes. I handled customer contacts, guided users through structured troubleshooting, and escalated unresolved cases.

At FEMA, I reviewed and maintained applicant information in computerized case-management systems. I checked documentation for missing information and discrepancies, recorded follow-up, and handled sensitive information according to established procedures.

At Genpact, I researched account activity and reviewed records in internal databases. I verified information, documented investigation findings, and processed escalations through ticketing systems.

My experience also includes reviewing FEMA applications and supporting documents for completeness and accuracy. Through NPower Tech Fundamentals, I developed foundations in computer systems and technical concepts, and I'm seeking an entry-level opportunity to apply my analytical, data-quality, and research skills.