Kevin Drakeford

Maintained ability to recognize program requirements and calculate income accordingly based on relevant factors of program guidelines. Calculated customers’ income eligibility for each program offered for help with utility bills.

Responsible for building and maintaining relationships with both existing and potential clients. Generated retail sales by using passion for cutting-edge technology and exceptional customer service to expand the Verizon network.

Handled confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements. Understood client’s plan documents and online knowledge base tools while collecting relevant information to determine immediate requests/questions and also to anticipate the future needs of the member.

Conducted product management measures to ensure merchandise production exceeded expectations. Provided exceptional customer service to ensure customer success and supervised product inventory.

Processed undeliverable mail forwarded by the Carrier and verified addresses for all deliveries. Conducted investigations using company protocols to ensure proper mail delivery.

Processed and verified business loan paperwork while analyzing for fraud/risk management. Produced and maintained databases, including data interpretation and identification of trends.

Studied Business Administration at William Paterson University, focusing on core business principles and practices. Gained foundational knowledge in various aspects of business operations and management.