Taylor Alston
@tayloralston
Customer-focused hospitality and service professional driven to deliver exceptional guest experiences.
United StatesWhat I'm looking for
I am a customer-focused hospitality and service professional with experience across hotel front-desk operations, health insurance customer support, delivery logistics, and laboratory support roles.
At Hyatt Place I manage guest reception, check-in/check-out, reservations, and coordination with housekeeping and maintenance to ensure a smooth guest experience. Previously, I provided high-quality member support at Highmark Blue Cross Blue Shield, handled timely deliveries for Amazon, and maintained animal care and records at Roswell Park.
I bring strong time management, organizational skills, adaptability, and a positive attitude. I work well unsupervised, learn quickly, and remain calm under pressure to resolve issues and support teams effectively.
Experience
Work history, roles, and key accomplishments
Greet guests, manage check-in/check-out and reservations, handle guest inquiries and complaints, and coordinate with housekeeping and maintenance to ensure timely room readiness and positive guest experiences.
Customer Service Representative
Highmark Blue Cross Blue Shield
May 2022 - Jun 2023 (1 year 1 month)
Provided member and provider support via inbound calls, chats and emails, clarified products and services, and de-escalated stressful situations to assist customers navigating their healthcare benefits.
Transported and delivered packages on time, verified orders before/after delivery, planned efficient routes, and safely loaded and secured merchandise to prevent damage.
Animal Laboratory Attendant
Roswell Park Comprehensive Care
Apr 2019 - Sep 2022 (3 years 5 months)
Maintained animal housing by cleaning and disinfecting cages, monitored behavior and health metrics, recorded detailed animal data, and supported colony care including feeding and breeding facilitation.
Education
Degrees, certifications, and relevant coursework
State University of New York at Buffalo State
Some College, Undeclared / Some College
2015 - 2017
Attended SUNY Buffalo State College for coursework from August 2015 to January 2017 without completing a degree.
Tapestry Charter School
High School Diploma, General Secondary Education
2011 - 2015
Completed high school diploma at Tapestry Charter School with coursework through June 2015.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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