Open to opportunities

Татьяна Ложкина

@tatianalozhkina

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Client relations and operations specialist transitioning into digital design and UX/UI.

Turkey

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What I'm looking for

I seek a remote or hybrid role combining client relations, operations, or entry-level UX/UI work where I can apply empathetic communication, systems experience, and grow in digital design.

I am a versatile client relations and operations specialist with over six years of experience in sales, customer service, and psychological consulting, now transitioning into Digital Design and UX/UI.

I successfully moved a private psychological practice fully online, managing global clients, remote scheduling, and digital operations while maintaining strong client retention and empathetic communication.

Previously I progressed from front desk administrator to sales and account manager at a sports and wellness center, handling full sales cycles, conflict resolution, and regional coordination that consistently exceeded targets.

I combine technical discipline from industrial design studies and music training with current intensive UX/UI and Figma practice, strong remote-work systems knowledge, multilingual communication, and a focus on continuous learning.

Experience

Work history, roles, and key accomplishments

Client Relations Specialist

Independent Consultant

Feb 2022 - Jan 2024 (1 year 11 months)

Managed a global client base remotely, delivering online counseling and client retention strategies while handling international scheduling and digital operations. Transitioned private practice fully to remote format and maintained high client satisfaction across time zones.

Client Relations Remote Operations Scheduling CRM Systems Zoom Telegram

Psychologist

Private Practice Studio

Jan 2021 - Feb 2022 (1 year 1 month)

Conducted in-person diagnostic sessions and psychological counseling, applying behavioral analysis and therapeutic techniques to resolve client issues and improve outcomes. Built strong client rapport and maintained professional studio operations.

Psychological Assessment Counseling Applied Behavioral Analysis Client Communication Confidentiality Empathy Conflict Resolution

Sales & Account Manager

Sports & Wellness Center

Jan 2019 - Dec 2021 (2 years 11 months)

Promoted from front desk to sales manager after consistently exceeding targets; managed full sales cycle including lead generation, cold/warm calling, deal closing, and complex customer issue resolution. Drove client acquisition and retention improving brand loyalty.

Sales Account Management Lead Generation Cold Calling Customer Service Sales Closing Customer Retention CRM

Front Desk Administrator

Sports & Wellness Center

Jan 2018 - Dec 2019 (1 year 11 months)

Coordinated daily facility operations, handled financial transactions and client registrations, and delivered high-quality on-site support to ensure efficient service and a welcoming guest experience.

Front Desk Operations Customer Service Scheduling Problem Solving

Education

Degrees, certifications, and relevant coursework

Tchaikovsky Industrial College

Associate Degree, Industrial Design

2013 - 2017

Associate Degree in Industrial Design focusing on technical drawing, composition, and structural aesthetics; certified as a Green Space Master and 3rd-category Plasterer.