Open to opportunities

Татьяна Ложкина

@tatianalozhkina

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Client Relations & Operations SpecialistRemote (Based in Turkey) | Russian (Native) |English-Advanced (C1)

Turkey

Message

What I'm looking for

"I am looking for a professional remote environment that rewards proactivity and high performance. My ideal job involves high-level communication with clients and utilizes my background in Design and Sales Psychology. I am focused on long-term projects (30+ hours/week) where I can grow together with the brand and deliver measurable value through my fluent English and diverse skill set

Versatile professional with over 6 years of experience in sales, customer service, and psychological consulting. Proven ability to handle high-pressure environments, manage multi-channel communications, and build long-term client relationships. Strong background in conflict resolution and empathetic communication. Highly self-organized with a focus on continuous learning, currently transitioning into Digital Design. Successful track record of adapting to new international environments and remote work operations.

Experience

Work history, roles, and key accomplishments

Client Relations Specialist

Independent Consultant

Feb 2022 - Jan 2024 (1 year 11 months)

Managed a global client base remotely, delivering online counseling and client retention strategies while handling international scheduling and digital operations. Transitioned private practice fully to remote format and maintained high client satisfaction across time zones.

Client Relations Remote Operations Scheduling CRM Systems Zoom Telegram

Psychologist

Private Practice Studio

Jan 2021 - Feb 2022 (1 year 1 month)

Conducted in-person diagnostic sessions and psychological counseling, applying behavioral analysis and therapeutic techniques to resolve client issues and improve outcomes. Built strong client rapport and maintained professional studio operations.

Psychological Assessment Counseling Applied Behavioral Analysis Client Communication Confidentiality Empathy Conflict Resolution

Sales & Account Manager

Sports & Wellness Center

Jan 2019 - Dec 2021 (2 years 11 months)

Promoted from front desk to sales manager after consistently exceeding targets; managed full sales cycle including lead generation, cold/warm calling, deal closing, and complex customer issue resolution. Drove client acquisition and retention improving brand loyalty.

Sales Account Management Lead Generation Cold Calling Customer Service Sales Closing Customer Retention CRM

Front Desk Administrator

Sports & Wellness Center

Jan 2018 - Dec 2019 (1 year 11 months)

Coordinated daily facility operations, handled financial transactions and client registrations, and delivered high-quality on-site support to ensure efficient service and a welcoming guest experience.

Front Desk Operations Customer Service Scheduling Problem Solving

Education

Degrees, certifications, and relevant coursework

Tchaikovsky Industrial College

Associate Degree, Industrial Design

2013 - 2017

Associate Degree in Industrial Design focusing on technical drawing, composition, and structural aesthetics; certified as a Green Space Master and 3rd-category Plasterer.