Open to opportunities

Khristina Yusaf

@khristinayusaf

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TEFL-certified customer relations and virtual assistant with 10+ years in education and support.

Turkey

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What I'm looking for

I seek remote roles in tutoring, education, or customer support that value cross-cultural communication, student engagement, and efficient admin support.

I am a dedicated communications specialist with over 10 years of experience in customer service, virtual assistance, and education, holding a Bachelor of Science in Psychology and TEFL certification. I design supportive learning environments and deliver engaging one-on-one and group ESL lessons using Zoom, Google Classroom, and MS Teams.

As a remote customer relations specialist and virtual assistant, I manage scheduling, calendars, CRM-based support, and administrative workflows while supporting small businesses with Google Suite and Slack. My background as a senior hairstylist and trainer strengthened my client-relations, conflict-resolution, and mentoring skills.

I seek roles that leverage my strengths in tutoring, education, customer support, and virtual assistance to build trust across cultures, improve learner outcomes, and streamline client-facing operations.

Experience

Work history, roles, and key accomplishments

Current

English Communications Specialist

Current

K Y Training & Support Contacts

Jan 2020 - Present (5 years 9 months)

Deliver TEFL-certified one-on-one and group ESL lessons using Zoom, Google Classroom, and MS Teams, creating tailored lesson plans that improve student fluency and engagement. Provide virtual assistance and customer support for small businesses, managing scheduling, calendars, and administrative workflows.

Google Classroom Microsoft Teams Virtual Assistance Customer Support Lesson planning Scheduling Cross Cultural Communication

Senior Hairstylist & Mentor

Educe Salon

Jan 2014 - Jan 2025 (11 years)

Trained junior stylists in client interaction and technical services while building client loyalty through personalized care and education; managed scheduling, consultations, and conflict resolution to improve service retention.

Client Relations Mentoring Scheduling Conflict Resolution Customer Service Appointment Management

Visual Merchandiser & Sales Lead

Forever 21

Jan 2013 - Jan 2019 (6 years)

Trained new staff on customer engagement and store standards and created merchandising displays that improved sales performance and floor execution.

Visual Merchandising Sales Leadership Staff Training Customer Engagement Retail Operations Display Performance Improvement

Education

Degrees, certifications, and relevant coursework

Teacher Record (TEFL accreditation)

TEFL Certification, Teaching English as a Foreign Language

TEFL certification (120 hours) for Teaching English as a Foreign Language, accredited by an ESL association.

Valencia College

Bachelor of Science, Psychology

2011 - 2014

Completed a Bachelor of Science in Psychology at Valencia College from 2011 to 2014, focusing on principles of psychology and supportive learning environments.